Chrissy Valdez is an experienced operations leader with over 20 years of expertise in service delivery, process optimization, and cross-functional team leadership. As Senior Director of Operations at Squaremouth, she oversees customer service, claims, training, and quality, ensuring the company delivers on its mission of exceptional transparency and customer-first values. Under her leadership, Squaremouth continues to uphold its reputation for award-winning customer service and an uncompromising commitment to educating travelers rather than upselling, providing clarity and trust in every customer interaction. Before joining Squaremouth, Chrissy held key leadership roles at Aardy and Centurion Travel Assistance, where she managed high-performing teams and strengthened operational framewo...