Experienced Tourism & Hospitality Consultant, with demonstrated history in startup operations and operation rebuilds. Areas of wisdom and expertise: safety and risk management, aquatic risk management, human capital, P&L management, change implementation, food & beverage and customer service. Inspirational leadership skills and strong operational acumen with a Master of Science in Recreation, Sport and Tourism from the University of Illinois at Urbana-Champaign.Skills & Certificates: M.S. Recreation, Sport and Tourism, B.S. Public Service & Public Policy, Cert. Leadership & Ethics, Cert. Public Management & Public Administration, E&A Instructor Trainer, E&A ILTP Instructor, CPO Certified, OSHA 10 Certified, ServSafe Manager, ServSafe Manager Proctor &...
Founder/Owner at The OSO Consulting Group, LLC