Technical Writer and Instructional Designer with over 4 years of experience simplifying complex SaaS, CRM, and AI-driven products. I specialize in creating clear, user-focused documentation, help centers, and training materials that enhance product adoption and reduce support tickets. I partner with product, design, and engineering teams to translate technical functionalities into structured, easy-to-understand content. Core Competencies: * Instructional Design: Developing e-learning, training materials, and user guides. * Technical Documentation: Building and managing knowledge bases and help centers. * UX & Visuals: Expertise in UX writing, content structuring, and visual design (Canva, Adobe Express). * Collaboration: Aligning instructional frameworks with product goals across ...