Featured legal

Featured Terms of Service

The agreement governing access to and use of Featured services.

Last Updated: June 2, 2026 Effective: June 2, 2026

The short version. This box is a plain-English summary of a few highlights. It is not a substitute for the full Terms below, and if anything here conflicts with the full Terms, the full Terms control.

  • What Featured is. Featured is a co-pilot for public relations: a chat interface plus a marketplace of automated Workflows that help you find journalist requests, draft and place content, audit your AI visibility, monitor media, and more.
  • Your content. You keep your rights in what you put in, and we assign you our rights (if any) in what the AI produces for you. AI output may not be unique, and other users may receive similar output.
  • AI can be wrong. Output can be inaccurate or fabricated even when it looks confident. Review it yourself — especially before you send it to a journalist or publish it.
  • Your AI usage budget. Every plan has the same features and differs only by a daily AI consumption budget. When you hit your daily budget, AI features pause until it resets.
  • We don't train on your stuff. We do not use your Content to train foundation models, and we require our AI providers not to either. (See Section 6.)
  • Don't deceive the media. No fake experts, fabricated quotes, impersonation, astroturfing, or spammy mass outreach to journalists.
  • Billing. Paid plans renew automatically until you cancel. You can cancel anytime online; fees already paid are not refundable except where the law requires.
  • Disputes. Most disputes are resolved by individual arbitration, with a class-action waiver and a 30-day opt-out — see Section 17.
  • Summaries are for convenience only. Any plain-language summary in these Terms — including the highlights above and any "In short" line at the start of a section — is provided solely for convenience and readability. Summaries are not part of the operative agreement, do not modify, expand, or limit any provision, and have no effect on the meaning or interpretation of these Terms. If a summary conflicts with the full text of these Terms, the full text controls.

These Terms of Service ("Terms") are a binding agreement between you and Terkel, Inc. d/b/a Featured ("Featured," "we," "us," or "our") and govern your access to and use of Featured.com, the Featured chat interface, Workflows, and our related applications, websites, APIs, MCP connections, and services (collectively, the "Services"). By accessing or using the Services, you agree to these Terms, our Privacy Policy, and our Acceptable Use Policy ("AUP"), each incorporated by reference.

If you use the Services on behalf of a company or other organization, you represent that you are authorized to accept these Terms on its behalf, references to "you" include that organization, and the organization is responsible for your use.

1. Scope and Relationship to Our Other Properties

1.1 These Terms cover Featured. They govern the Featured.com generative-AI platform only.

1.2 Connectively and HARO are separate. Connectively.us (operated by Terkel, Inc. d/b/a Connectively) and HARO (Help a Reporter Out) are separate properties governed by their own terms of service and privacy policies. If you were a legacy Featured subscriber migrated to Connectively, your use of Connectively is governed by the Connectively terms, not these Terms.

1.3 Enterprise and Team agreements control. If you access the Services under a separately signed master services agreement, order form, or similar contract (an "Enterprise Agreement"), that Enterprise Agreement governs and controls over these Terms to the extent of any conflict. Service levels, support commitments, security commitments, negotiated indemnities, and negotiated liability terms, if any, live in the Enterprise Agreement and are not promised by these Terms.

2. Definitions

Here's what the capitalized words mean.

  • "Account" — the account you register to access the Services.
  • "Action" — a task the Services perform on your behalf at your direction (for example, sending a Submission, running a Workflow, or interacting with a connected third-party service).
  • "AI Consumption Budget" — the amount of AI processing included with your Plan, measured in Consumption Units and reset on a daily basis (see Section 5).
  • "Consumption Units" — the unit Featured uses to meter AI usage.
  • "Content" — your Inputs and Outputs, collectively.
  • "Data Partner" — a third party (for example, a journalist-query, source-request, podcast, awards, or media-data provider) whose content or data Featured aggregates, displays, or routes through the Services.
  • "Expert" or "Source" — a User who provides expertise, quotes, commentary, or other responses for potential use by Journalists/Publishers.
  • "Input" — anything you submit to the Services (prompts, documents, files, instructions, profile information, etc.).
  • "Journalist/Publisher" — a User who posts requests, queries, or quote requests, or who has a publication, blog, newsletter, podcast, or other outlet, and who may use Submissions in their work.
  • "Output" — anything the Services generate or return based on your Input, including AI-generated drafts, responses, audits, and reports.
  • "PR User" — a User (such as a public-relations professional, in-house communications team, agency, or brand) who uses the Services to plan, create, place, or measure communications.
  • "Submission" — any Content that you submit, send, publish, or direct us to transmit to a third party (including Journalists/Publishers, Data Partners, podcasts, awards bodies, or the public) through the Services.
  • "Third-Party Content" — content, data, or materials provided by a third party (including Data Partners, Integrations, and websites the Services retrieve from).
  • "Third-Party Provider" — a third party that supplies AI models or other technology Featured uses to provide the Services (for example, large-language-model providers).
  • "User" or "Member" — any person or entity that accesses or uses the Services.
  • "Workflow" — an automated, multi-step task or agentic process offered through the Services (for example, finding journalist requests, drafting press releases, or auditing AI visibility).

3. Eligibility and Accounts

3.1 Minimum age. You must be at least 18 years old (or the higher minimum age required to consent in your location) to use the Services.

3.2 Registration. You agree to provide accurate, current, and complete information and to keep it updated. You are responsible for all activity under your Account.

3.3 Account security and no sharing. You may not share your login credentials or make your Account available to anyone else, and you must notify us promptly at support@featured.com of any unauthorized use. Accounts must be registered and used by a human; "bots," scrapers, and other automated methods are not permitted except where we expressly authorize programmatic access (for example, via an authorized API key or MCP connection under Section 9). Team and Enterprise plans may provision multiple authorized seats as described in the applicable order or in-product controls.

3.4 Business domains. If you register with an email address owned by an organization (for example, your employer), we may associate your Account with that organization's account, and an administrator may be able to control it, including accessing your Content. We will provide notice before doing so unless the organization has already notified you that it may monitor and control your Account.

3.5 Authority. You represent that you have the right and authority to enter into these Terms, and, if acting for an organization, to bind it.

4. The Services

In short: Featured gives you AI chat plus a marketplace of Workflows, and it connects you with the wider media ecosystem. We don't verify or endorse what other people post, and features can change.

4.1 What we provide. The Services include an AI chat interface and a marketplace of Workflows. Some features connect PR Users, Experts/Sources, and Journalists/Publishers, so the Services operate in part as a multi-sided marketplace.

4.2 No endorsement or verification. We do not author, endorse, verify, or guarantee Content created by Users or Third-Party Content, and such Content does not represent Featured's views. We have the right, but not the obligation, to monitor, review, or remove Content and to investigate suspected violations of these Terms.

4.3 Beta and preview features. We may offer features on a beta, preview, or early-access basis ("Beta Features"). Beta Features are provided "as is," may be changed or discontinued at any time, may be less reliable, and may be metered against your AI Consumption Budget like other usage. To the fullest extent permitted by law, we will have no liability arising out of or relating to Beta Features.

4.4 Changes to the Services. The Services are evolving. We may add, modify, suspend, or discontinue features or capacity at any time. We will use reasonable efforts to give advance notice of material adverse changes where practicable, but we may act without notice in urgent situations (for example, to address security, abuse, or legal requirements).

5. Plans, Fees, AI Consumption, and Billing

In short: Every plan has the same features and differs only by a daily AI budget. Paid plans auto-renew until you cancel. Consumed AI budget and paid fees are non-refundable except where the law requires.

5.1 Plans. We offer a free plan ("Free Plan") and paid plans (currently Lite, Pro, and Pro+ for individuals; Team plans; and Enterprise). All plans provide the same features and differ only by the size of the daily AI Consumption Budget. Plan details and current pricing are described at the point of purchase or on our pricing page.

5.2 AI Consumption Budget.

  • (a) Each Plan includes a daily AI Consumption Budget measured in Consumption Units. Your use of AI features draws down your budget. Featured measures consumption in its reasonable discretion, and any in-product budget displays are estimates.

  • (b) Reset. Budgets reset on a daily basis. Unused budget does not roll over.

  • (c) Reaching your budget. When your daily budget is exhausted, AI features may pause, slow, or queue until your budget resets or until you upgrade or purchase additional budget where we make that available.

  • (d) No cash value; non-refundable when consumed. Consumption Units have no cash value, are non-transferable, and are non-refundable once consumed.

  • (e) Changes. We may change how Consumption Units are calculated and the budget associated with any Plan. We will give at least 30 days' notice of changes that materially and adversely affect you, and such changes take effect at your next renewal so you can cancel if you do not agree.

    5.3 Fair use and anti-abuse. The Services rely on finite, shared resources, and AI processing carries real cost. You agree not to consume the Services excessively or in a manner inconsistent with normal, human, single-User use, and not to circumvent rate limits or budgets (for example, through automation, sharing, or pooling of Accounts outside an authorized Team/Enterprise plan). Any "unlimited" description of a feature does not imply an unlimited consumption allowance. If your usage is abusive or materially exceeds comparable Users, we may throttle, suspend, or require an upgrade.

    5.4 Billing and auto-renewal. If you purchase a paid Plan, you authorize us (and our payment processor) to charge your payment method the applicable fees and taxes on a recurring basis until you cancel. Paid Plans renew automatically at the end of each billing period for a new period of equal length. You are responsible for all applicable taxes other than taxes on our net income.

    5.5 Cancellation. You may cancel at any time through your Account settings. To avoid the next charge, cancel at least 24 hours before your renewal date. Cancellation takes effect at the end of your current paid period, and you retain access until then.

    5.6 Refunds. Except where required by law or expressly stated in these Terms, all fees are non-refundable, and there are no refunds or credits for partially used periods, unused budget, or downgrades. If we terminate your paid Plan without cause (and not for your breach), we will refund the unused, prepaid portion of your fees on a pro-rata basis.

    5.7 Price changes. We may change prices. For increases to a recurring fee, we will give at least 30 days' notice, and the increase will take effect on your next renewal so you can cancel if you do not agree.

    5.8 Payment processing. We use a third-party payment processor (for example, Stripe) and are not responsible for its acts or omissions; your payments are also subject to the processor's terms.

    5.9 Free Plan. We may modify, limit, or discontinue the Free Plan at any time. The Free Plan is provided "as is" and may have reduced budgets, features, or availability.

6. Inputs, Outputs, Content, and Submissions

In short: You're responsible for what you put in and must have the rights to it. You own your Inputs and we assign you our rights in Outputs. AI output can be wrong — verify it. We don't train foundation models on your Content. When you direct us to share content with journalists or the public, you give us a license to do that.

6.1 Your responsibility and warranties. You are responsible for all of your Content and for your use of any Output. You represent and warrant that (a) you have all rights, licenses, consents, and permissions needed for us to process your Inputs and to provide the Services (including, where applicable, to share your Submissions and to take Actions you direct), and (b) your Content and its use will not violate these Terms, our AUP, or any law or third-party right (including intellectual-property, privacy, and publicity rights).

6.2 Ownership. As between you and Featured, and to the extent permitted by law, you retain your rights in your Inputs, and we assign to you all of our right, title, and interest (if any) in the Outputs generated for you. This assignment does not extend to (a) other Users' content, (b) Third-Party Content, or (c) the portions of any Output consisting of pre-existing Featured technology or third-party materials.

6.3 Similarity and copyrightability. Because of how generative AI works, Output may not be unique, and other Users may receive the same or similar Output. AI-generated material may not be protectable by copyright in some jurisdictions. You are responsible for confirming you have the rights you need before relying on, publishing, or distributing any Output.

6.4 Accuracy and reliance. AI and machine learning are evolving and imperfect. You acknowledge and agree that:

  • (a) Output may be inaccurate, incomplete, outdated, or fabricated, even when it appears accurate, detailed, or confident;

  • (b) Workflows and Actions may not operate as intended or be error-free;

  • (c) you must independently evaluate Output for accuracy and appropriateness — including human review — before using, sending, or publishing it; and

  • (d) you must not rely on Output as a sole source of truth or as a substitute for professional advice, and must not use Output relating to a person for decisions with legal or similarly significant effects on them.

    6.5 Professional and regulatory responsibility. The Services and Output are not legal, financial, compliance, securities, or other professional advice, and Featured is not your agency, lawyer, broker-dealer, or investment adviser. You are solely responsible for ensuring your communications comply with applicable laws and rules, including, where relevant, FTC endorsement and advertising guidelines, securities-disclosure rules (such as Regulation FD), anti-spam laws (such as the CAN-SPAM Act and analogous laws), and data-protection laws (such as the GDPR, UK GDPR, and CCPA/CPRA) regarding any personal information of journalists, contacts, or others that you submit.

    6.6 Our use of Content; no foundation-model training.

  • (a) We may use your Content to provide, secure, maintain, troubleshoot, and improve the Services, to review for abuse and safety, to comply with law, and to enforce these Terms.

  • (b) We do not use your Content to train our foundation or base models, and we use Third-Party Providers only under terms that do not permit them to train their models on your Content.

  • (c) We may create and use aggregated or de-identified data derived from use of the Services.

  • (d) If you choose to give us Feedback (including by rating an Output), you agree we may use it without restriction or compensation, and we may store the related interaction as part of that Feedback.

    6.7 Submissions and marketplace license. When you submit, send, publish, or direct us to transmit a Submission (for example, an expert response to a journalist's query, a pitch, profile information, a photo, or contact details), you grant Featured a non-exclusive, worldwide, royalty-free, sublicensable license to host, store, reproduce, display, distribute, and transmit that Submission, and to share it with the relevant Journalists/Publishers, Data Partners, recipients, or the public, solely as necessary to carry out the actions you direct and to operate the Services. You acknowledge that Submissions may be viewed, used, published, and further distributed by their recipients and the public, and you assume the risk of that publication. We will seek your permission before using your Submissions or Content to market Featured itself.

    6.8 Customer identification. We may identify you as a Featured customer using your name and logo on our website and in marketing materials, and you can opt out by contacting support@featured.com. Customer references for Enterprise customers are governed by the Enterprise Agreement.

7. Acceptable Use

In short: Follow the law, don't abuse the platform, and — because this is a PR tool wired into the press — don't use it to deceive journalists or the public.

You agree not to (and not to help or permit anyone else to) use the Services to:

General

  • violate any law or regulation, or infringe or misappropriate anyone's intellectual-property, privacy, publicity, or other rights;
  • harass, threaten, defame, or abuse any person, including any User or Featured personnel;
  • introduce malware or attempt to gain unauthorized access to, disrupt, overload, probe, or circumvent the security or rate limits of the Services or related systems;
  • reverse engineer, decompile, or attempt to derive the source code, models, or underlying components of the Services (except where this restriction is prohibited by law);
  • scrape, harvest, or programmatically extract data or Output except as expressly permitted; or
  • use the Services or Output to build or train a competing product, model, or service, or to resell the Services.

AI-specific

  • represent that Output was human-generated when it was not, where such representation is deceptive or unlawful;
  • generate content that is fraudulent, deceptive, or designed to manipulate, including disinformation, fabricated evidence, or synthetic media intended to deceive; or
  • use Output to make, or to materially influence, decisions with legal or similarly significant effects on a person without appropriate human review.

Media-ecosystem-specific (the PR rules)

  • impersonate, or falsely claim to represent, any person or organization, or misrepresent your identity, authority, affiliation, qualifications, or the source of a communication; or create or pose as a fake or fabricated expert, source, journalist, or outlet. Acting on behalf of a client or principal you are authorized to represent, and accurately disclosing that relationship where required, is permitted.
  • fabricate quotes, credentials, expertise, affiliations, or facts in any Submission, pitch, or published content;
  • engage in astroturfing or coordinated inauthentic activity, or otherwise misrepresent the source, independence, or sponsorship of communications;
  • send deceptive, misleading, bulk, or low-quality unsolicited outreach to journalists or others, or use any outreach feature to send commercial or marketing messages where the feature is intended for newsworthy communications; you are solely responsible for compliance with anti-spam and data-protection laws for any outreach you send;
  • disregard a Journalist/Publisher's stated rules, embargoes, "not for reproduction" designations, or attribution requirements; or
  • harvest, repurpose, or redistribute journalist requests, queries, contact information, or other Third-Party Content except as the Services expressly permit.

Data limitations

  • Do not submit sensitive personal data or regulated data (for example, government identifiers such as Social Security numbers, financial-account or payment-card numbers, protected health information under HIPAA, or special-category data under the GDPR) to the Services unless we have expressly agreed in writing to support it.

We may investigate suspected violations and take any action we consider appropriate, including warnings, removal of Content, throttling, and suspension or termination, and we may refer suspected unlawful activity to authorities.

8. Rules for Specific Participants

In short: Experts must answer in good faith and not fake expertise; Journalists/Publishers must attribute and respect contributors; senders of outreach must follow anti-spam rules.

8.1 If you are an Expert/Source, you will: respond only where you have a good-faith basis of relevant expertise; provide truthful, relevant, complete responses (including when AI-assisted, which you must review for accuracy and ownership before submitting); not fabricate or overstate qualifications; not promote products or services unless the request asks for it; and not harvest or misuse requests or other Users' information.

8.2 If you are a Journalist/Publisher, you will: attribute contributors when you use their Submissions as agreed; respect any "not for reproduction," embargo, or republication restrictions; not republish a contributor's Submission to another outlet without appropriate notice; and use any contact or contributor information only for legitimate editorial purposes and in compliance with applicable law.

8.3 If you use outreach/messaging features, you will: use them only for legitimate, newsworthy communications and not for spam; honor opt-outs and applicable anti-spam, telemarketing, and data-protection laws; and not transmit fraudulent or misleading communications. Outreach volume may be subject to limits, and the contents of your outreach are your Submissions and your responsibility.

9. Third-Party Providers, Data Sources, Integrations, and API/MCP Access

In short: We use third-party AI models and data partners; we don't guarantee third-party content; you follow third-party terms; and programmatic access (API/MCP) has its own rules and metering.

9.1 Third-Party Providers. We use Third-Party Providers (including large-language-model providers) to deliver the Services. Your use of the Services may be subject to those providers' acceptable-use requirements, which we may pass through. Our Third-Party Providers are intended third-party beneficiaries of the disclaimers and liability limitations in Sections 14–15.

9.2 Data Partners and Third-Party Content. The Services may aggregate, display, route, or act on Third-Party Content from Data Partners (for example, journalist-query, source-request, podcast, awards, or media-data providers) and from public websites the Services retrieve from. We do not control, verify, or guarantee the accuracy, legitimacy, availability, or rights status of Third-Party Content, and we are not responsible or liable for it. Third-Party Content may carry its own restrictions (for example, attribution, "not for reproduction," geographic, or no-AI-use restrictions), and you must comply with any restrictions presented to you. Your use of Third-Party Content is at your own risk.

9.3 Integrations. If you connect the Services to a third-party product (for example, email, calendar, storage, or chat tools), that integration is between you and the third party, subject to its terms, and we are not responsible for the third party's services or for any data shared with it at your direction.

9.4 API and MCP / external-tool access. We may make the Services available programmatically, including through an API or a Model Context Protocol ("MCP") connection that lets you use Featured inside other AI tools. If you access the Services this way, you must: use a valid authorized credential; comply with all documentation, rate limits, and security requirements; not exceed or circumvent metering; and not use API/MCP access to replicate or compete with the Services or to train competing models. Programmatic usage is metered against your AI Consumption Budget or other agreed usage-based pricing, and you remain responsible for all activity under your credentials.

10. Intellectual Property

In short: We own Featured and our brand; you get a limited license to use the Services; we own usage data and may use feedback freely.

10.1 Our IP. We and our licensors own all right, title, and interest in and to the Services, including all software, models, designs, text, and the "look and feel," and the Featured name, logos, and other brand features (the "Marks"). No rights are granted except as expressly stated in these Terms.

10.2 License to you. Subject to these Terms and your compliance with them, we grant you a personal (or, for organizations, internal-business), limited, revocable, non-exclusive, non-transferable license to access and use the Services. You may not copy, modify, frame, scrape, rent, sell, sublicense, distribute, or create derivative works of the Services except for your own Content as permitted here.

10.3 Use of Marks. You may not use the Marks without our prior written permission, except as permitted by our brand guidelines, and all goodwill from any permitted use inures to us.

10.4 Usage data. All data we collect about use of the Services (other than your Content) is ours, and we may use it in accordance with law and our Privacy Policy, including in aggregated or de-identified form.

10.5 Feedback. Feedback is non-confidential, and we may use it for any purpose without obligation, attribution, or compensation to you.

11. Privacy and Data

In short: Our Privacy Policy explains how we handle personal information; using the Services may involve transfer to and storage in the United States.

11.1 Your information is handled as described in our Privacy Policy.

11.2 If you are outside the United States, you consent to the transfer, storage, and processing of your data in the United States and other jurisdictions where we or our providers operate.

11.3 Do not submit data you are not permitted to submit, and observe the data limitations in Section 7.

12. Confidentiality

12.1 If we exchange information that is marked confidential or that a reasonable person would understand to be confidential, the receiving party will use it only as needed to perform under these Terms, protect it with reasonable care, and not disclose it except to representatives bound by confidentiality obligations or as required by law (with notice where permitted). This does not apply to information that is public through no fault of the recipient, already known, independently developed, or rightfully received from a third party.

12.2 Detailed confidentiality, security, and data-processing commitments for Enterprise customers are set out in the applicable Enterprise Agreement.

13. Term, Suspension, and Termination

In short: You can stop anytime. We can suspend or terminate for breach, legal reasons, or risk.

13.1 By you. You may stop using the Services and close your Account at any time.

13.2 By us. We may suspend or terminate your access (in whole or in part) at any time if we reasonably believe you have breached these Terms or the AUP, if required by law, if your use poses a risk or harm to us, our Users, or others, or if your Account is inactive for over a year and unpaid (with notice for inactivity). We will use reasonable efforts to give notice and an opportunity to cure where appropriate, but may act immediately in urgent cases.

13.3 Effect. On termination, your license to use the Services ends, outstanding fees become due, and we may delete your Content and Account data after a reasonable period. If we terminate you for breach, you are not entitled to a refund. Sections that by their nature should survive (including 5 for amounts owed, 6, 9–18, and 20) survive termination.

14. Disclaimer of Warranties

In short: The Services and Output are provided "as is," with no guarantees.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES, WORKFLOWS, OUTPUTS, AND ANY THIRD-PARTY CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE," AND WE AND OUR PROVIDERS AND LICENSORS DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, AND QUIET ENJOYMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR TRADE USAGE. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, TIMELY, OR ERROR-FREE, THAT OUTPUT WILL BE ACCURATE OR RELIABLE, OR THAT CONTENT WILL NOT BE LOST OR ALTERED. ANY USE OF OUTPUT IS AT YOUR SOLE RISK. SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

15. Limitation of Liability

In short: We're not liable for indirect damages, and our total liability is capped.

TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER FEATURED NOR OUR AFFILIATES, PROVIDERS, OR LICENSORS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US FOR THE SERVICES IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE LIABILITY, OR (B) ONE HUNDRED U.S. DOLLARS ($100). FOR BETA FEATURES, OUR LIABILITY IS LIMITED AS STATED IN SECTION 4.3. THESE LIMITATIONS APPLY EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE AND ARE ESSENTIAL TO THESE TERMS. OUR PROVIDERS ARE INTENDED THIRD-PARTY BENEFICIARIES OF THIS SECTION AND SECTION 14.

16. Indemnification

In short: You cover us for claims arising from your use, your Content, and your violations.

To the fullest extent permitted by law, you will defend, indemnify, and hold harmless Featured and our affiliates, officers, directors, employees, agents, providers, and licensors from and against all claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your Content or Submissions; (b) your use of the Services or Output, including anything you send, publish, or place; (c) your violation of these Terms, the AUP, or any law; and (d) your violation of any third-party right. We may assume exclusive control of the defense of any matter subject to indemnification, and you will cooperate.

17. Dispute Resolution

17.1 Informal resolution first. Before starting a formal proceeding, the parties will try to resolve any dispute informally by written notice and good-faith discussion for 60 days. Any limitations period is tolled during this time.

17.2 Binding arbitration. If not resolved, any dispute arising out of or relating to these Terms or the Services will be resolved by final and binding individual arbitration administered by AAA under its applicable rules, before a single arbitrator, seated in Maricopa County, Arizona, conducted by videoconference where possible. The Federal Arbitration Act governs.

17.3 Class and jury waiver. Disputes must be brought only on an individual basis. Class, consolidated, and representative actions and class arbitrations are not permitted, and you and Featured waive any right to a jury trial.

17.4 Batch arbitration. If 25 or more similar demands are filed by the same or coordinated counsel within 90 days, they will be arbitrated in batches to promote efficiency.

17.5 Opt-out. You may opt out of this arbitration agreement within 30 days of first accepting these Terms (or within 30 days of a material update to this section) by sending notice to support@featured.com. If you opt out, Section 17.7 applies.

17.6 Exceptions. Either party may bring (a) an individual claim in small-claims court, and (b) a court action for injunctive or other equitable relief to stop infringement, misappropriation, or unauthorized use or abuse of the Services. Requests for public injunctive relief will be decided by a court after arbitration of the underlying claim.

17.7 Court alternative (applies if arbitration is removed or you opt out). These Terms are governed by Arizona law (excluding conflicts principles), and any suit will be brought exclusively in the state or federal courts located in Arizona, to whose personal jurisdiction you consent. The parties waive any right to a jury trial and agree no class proceedings are permitted.

17.8 Time limit. Any claim must be brought within one (1) year after it arises, except where a longer period is required by law.

17.9 Severability of arbitration. If any part of this Section 17 is held invalid or unenforceable, the remainder will continue in effect, except that if the class and jury waiver in Section 17.3 is held invalid or unenforceable, then Section 17.2 (Binding arbitration) will not apply and disputes will instead proceed in court under Section 17.7.

In short: Tell us if your work is infringed; there's a counter-notice process; repeat infringers are terminated.

18.1 We respond to notices of alleged copyright infringement under the DMCA and may remove allegedly infringing Content and terminate repeat infringers. Send notices to our Copyright Agent:

Terkel, Inc., Attn: Copyright Agent, 7014 E Camelback Road, Suite B100A, Scottsdale, AZ 85251. Email: support@featured.com (Subject: "DMCA Takedown Request")

18.2 A valid notice must include: a signature of a person authorized to act for the owner; identification of the copyrighted work and of the allegedly infringing material and its location; your contact information; a good-faith-belief statement; and a statement, under penalty of perjury, that the information is accurate and you are authorized to act.

18.3 Counter-notice. If your Content was removed, you may submit a counter-notice with your contact information, the location of the removed material, a statement under penalty of perjury that it was removed by mistake or misidentification, and your consent to jurisdiction as required by the DMCA. We may restore the material if the complainant does not seek a court order within 10 business days. Bad-faith notices or counter-notices may carry liability under 17 U.S.C. § 512(f).

19. Changes to These Terms

In short: We may update these Terms; we'll give notice of material adverse changes, and continued use means acceptance.

We may revise these Terms from time to time. For changes that materially and adversely affect you, we will provide at least 30 days' advance notice by email or in-product notice; other changes are effective when posted. If you continue using the Services after changes take effect, you accept them; if you do not agree, you must stop using the Services.

20. General

20.1 Governing law and venue. Arizona law governs these Terms, excluding its conflicts-of-law principles, subject to Section 17. The UN Convention on Contracts for the International Sale of Goods does not apply.

20.2 Assignment. You may not assign these Terms without our consent; we may assign them to an affiliate or in connection with a merger, acquisition, reorganization, or sale of assets.

20.3 Entire agreement; supplemental terms. These Terms (with the Privacy Policy, AUP, and any applicable Enterprise Agreement or supplemental terms) are the entire agreement and supersede prior agreements on this subject, including prior versions. If supplemental terms conflict with these Terms for a specific feature, the supplemental terms govern for that feature; an Enterprise Agreement governs as stated in Section 1.3.

20.4 Severability; no waiver. If any provision is unenforceable, the rest remains in effect (subject to Section 17's severability rule). Our failure to enforce a provision is not a waiver.

20.5 Electronic communications and notices. You consent to receive communications electronically, and notices we send to your Account email are effective when sent. Notices to us must be sent to Terkel, Inc., 7014 E Camelback Road, Suite B100A, Scottsdale, AZ 85251 / support@featured.com.

20.6 Export and sanctions. You must comply with applicable export-control and sanctions laws, and you represent you are not located in an embargoed jurisdiction or on a restricted-party list.

20.7 Force majeure. Except for payment obligations, neither party is liable for failure or delay caused by events beyond its reasonable control, including natural disasters, pandemics, war or terrorism, labor disputes, governmental action, utility or telecommunications failures, third-party-vendor failures, and internet disturbances.

20.8 Relationship; no third-party beneficiaries. The parties are independent contractors. Except for the Providers identified as beneficiaries in Sections 14–15, there are no third-party beneficiaries.

20.9 Contact. Questions: support@featured.com / Terkel, Inc., 7014 E Camelback Road, Suite B100A, Scottsdale, AZ 85251.

20.10 Construction. Headings and any plain-language summaries are for convenience only and do not affect interpretation. The full text of these Terms controls over any summary.