Experienced Customer Support & Back Office Operations Manager with a strong background in leading support teams, streamlining workflows, and enhancing client satisfaction—especially within the bookkeeping and SaaS space. At Book Tech, I manage both customer support operations and back-office functions to ensure efficient service delivery and smooth internal coordination. I specialize in setting up scalable support systems, mentoring team members, and aligning support functions with business goals. With hands-on experience in QuickBooks, Xero, and other cloud-based accounting tools, I bring a deep understanding of client needs, especially in financial and bookkeeping contexts. Whether it's resolving client queries, managing ticketing systems, or collaborating with cross-functio...