As a Community Manager, I have developed a deep understanding of the unique sensitivities surrounding grief and remembrance. My role involves creating and nurturing a compassionate and supportive environment where families can find meaningful connections and information. I specialise in building trust and fostering conversations around end-of-life planning, while maintaining a respectful and empathetic tone. With expertise in community engagement, customer service, and social media management, I’ve successfully led initiatives that provided value to families during difficult times, improving their overall experience with our brand. My skill set includes content creation, moderating online discussions, handling sensitive inquiries with care, and implementing strategies to increase custom...