Ms. Fairbrother, with over 10 years of professional work experience, is formally trained in business development and project management; she has capture and proposal experience winning existing and new business; she has successfully completed multiple ITSM implementations with BMC Remedy and ServiceNow; she has participated in CMMI L2 and L3 appraisals for both Development and Services; she has experience managing multiple projects with over 50 FTE’s; and managing Service Desks with call volumes of over 30,000 contacts per month. Areas of Beyond20 expertise include: * Project / Program Management / PMO consulting and assessments * CAPM, PMP, PgMP, and PRINCE2 certification training * Polestar Project Management and ITSM simulation workshops * Microsoft EPM training and consulting (Pr...