I am a highly motivated research and insights expert with over 20 years of experience. I specialize in #UX, #UXR, #userexperience, #resops, #mrx, #insights, #ethnography, #DiaryStudies, #ominichannel, #design, #uxdesign, #usertesting, #userresearch, #empathy, #empathymapping, #generativeresearch, #everydaylives, #CX, #qualitativeresearch, #humaninsights, #humancentric, #consumerinsights, #customerjourney, #research, #video, #behaviouralinsights