Experienced Sales and Customer service professional with a demonstrated history of working in the e-commerce and insurance industries. Specialize in taking underperforming teams and bringing them up to 1st quartile results. Skilled in SalesForce, Netsuite, Microsoft Excel, Customer Service, Sales, Leadership, Contact Center Management, WFM, and driving team performance through targeted coaching. College graduate with a BS Degree majoring in Business Administration with a focus in Management from California State University San Marcos.