Passionate Customer Experience professional who truly believes that businesses who focus on CX will be the leaders in their industries in the next decade. The future of CX is in understanding the value provided to your customers and delivering that through a frictionless combination of people and technology. Over 20+ years of customer-facing experience, working with customers in 30+ countries, I have developed a diverse understanding of cultural expectations and business processes. My goal is to deliver innovative ideas to a wide audience through writing, podcasting and leading exceptional customer-facing teams with impactful organizations.