Entrepreneur and Business Executive with successful track record in strategy, capability development and call center operations in both start-up and large businesses environments. Significant experience and proven ability to effectively launch, run and scale customer experience and inside sales operations for start-up and large, global organizations. Relentless focus on improving key operational metrics that leads to short and long-term results. Exceptional leadership skills with the ability to recruit, motivate, and manage high-performing teams.- Launching/Scaling New Businesses- Transformational Change Leadership- Customer Experience and Inside Sales- Call Center Management & Outsourcing- Call Center Technologies (PBX, ACD, IVR, CTI)- Call Center WorkForce Management- Planning and...