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Eric is a 911 Communications/Dispatching expert who has 27 years experience in the field. He can explain how emergency calls work between the public and the 911 center, as well as dissecting calls that occurred during highly publicized incidents where mistakes may have been made. In addition to writing numerous articles focusing on high stress communications, he has been the recipient of both individual and group awards relating to 911 operations.
...911 Communications/Dispatching Expert at Harne911