I have over 30 years in the hospitality industry and have had the opportunity to learn many areas in the industry such as Concierge Manager, Contract Processing, Guest Services, Office Manager, Tour Desk Manager, Marketing Operations Manager, Guest Experience Manager and Regional Sales, Operations manager and Director of Client Services and Relations. Specialties include: Guest Experience Concierge ADR City Ledgers Communication High Volume Operations Management Training and Development Team Building and Leadership Payroll Scheduling Processing Reports Management Microsoft Office