Jim Rembach is the President of Call Center Coach and the founder of the Leadership Execution Institute. As an AI systems architect and leadership execution strategist, he redefined leadership in the age of AI at work by creating the Leadership Execution System (LES). This system replaces traditional leadership training with Culture-Calibrated, AI-powered execution systems that embed organizational standards into daily behavior. His work centers on developing Decision Agility, a measurable capability for high-speed, high-confidence decision-making, and systematically neutralizing execution drift using the FONE framework (Fear, Overconfidence, Negative Impressions, Execution Blindness). A 25-year contact center veteran and behavioral science expert, Rembach grounds his approach in appli...