Successful, versatile leader focused on building a culture of connection for people to do their best work through the entire employee lifecycle with learning, coaching, and employee experience programs. Twenty-five+ years of combined business acumen in Operations, Talent Development, Contact Center Management, Leadership Development and public speaking. Hand selected, TEDx presenter, concentrated on the value of employee relationships and the effects it has on customer experience. Balanced employee and business mindset, with the ability to easily connect and establish partnerships to meet their unique needs.