Jordan Lam is a Canadian operations strategist and co-founder of Intero Solutions, a BC-based consulting firm that helps small and medium-sized businesses build the operational infrastructure they need to scale without the owner being involved in everything. Intero works exclusively with Canadian SMBs across British Columbia, applying the PPT Framework a proprietary diagnostic built around Process, People, and Tools to identify and fix the root causes of operational breakdown. With a background spanning political science, marketing, and business operations, Jordan brings a cross-disciplinary perspective to the operational challenges facing growing Canadian businesses. His work focuses on the intersection of systems design, organizational readiness, and AI adoption areas where most SMBs ...