Malcolm Gibb is the founder of flowio, a Scottish-based AI automation agency that architects secure, AI automation and conversational AI solutions for UK businesses. Transitioning from a 15-year career in enterprise digital marketing, including senior roles at iProspect and QueryClick, with an extensive development background - Malcolm now focuses on solving the key "AI productivity challenge" in UK-based SMEs. He specialises in building scalable, secure AI systems that handle Tier-1 customer triage, allowing SMEs in the property, healthcare, and home service sectors to reduce operational bloat and scale without increasing headcount. Unlike agencies selling generic AI hype, Malcolm is a vocal advocate for highly technical, ethical AI deployment. He actively consults on UK GDPR complia...