I help tech companies turn big ideas into practical plans that actually work. As Head of Customer Success at Stateshift, I partner with teams ranging from global leaders like GitHub, Adobe, and Comcast to early-stage startups like Zed and Anam to create clear strategies, smooth onboarding, and measurable results. I love taking messy, complex problems and turning them into simple systems teams actually use. Lately, I’ve been exploring how AI and community can work together to make content easier to find and engagement easier to measure.