I'm a CX professional with nearly 10 years of hands-on experience — from frontline agent to CEO. I lead EverHelp with a focus on turning customer support into a strategic advantage. I can share practical insights on CX, the role of people in an AI-driven world, and how businesses can leverage automation without losing empathy or service quality. I believe that technology should elevate people, not replace them — and that great customer experience starts with empowered support teams.