30 Years of Industry Knowledge and superior customer service skills. Effective verbal and written communication skills along with a pleasant and captivating phone demeanor. Competency to maintain positive client and co-worker relationship. Establish, develop, and maintain trust and loyalty over time and through change. Work independently and exercise discretion and judgment. Knowledge of Sabre GDS and Trams. Knowledge of word processing, spreadsheets, presentation, and email software, Microsoft Office applications. Familiar with all elements of the booking and ticketing process. Supervisory experience, Travel Management experience in corporate and group travel operations.