As an IT Consultant at TechTrone IT Services, I handle technical calls from our clients and ensure 90% resolution at the first point of contact. I plan, design, and implement high-availability networks, administer network security, and provide consulting on risk management, compliance, and vulnerability management. With 18+ years in the IT field, I hold certifications such as CEH, CC, ITIL, CCNA, MCP, and MCSA, and am currently pursuing CISSP and PMP certifications.Previously, I directed the IT Department for an international construction company in Dubai, managing over 1500 endpoints across the Gulf. This role honed my abilities in large-scale IT project management and strategic IT leadership, significantly contributing to business continuity and digital transformation initiatives.