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Helping teams to get processes documented & followed by all requires 3 things:1. Stakeholder representation. Taxation without representation carries over into process changes. If you create/change a process without the right people involved, they will not follow it.2. Realistic, not hypothetical. Creating a hypothetical best-case scenario is a sure-fire way to ensure your documented processes DON'T get followed by all.3. Clarity is essential. Using a great template to align people & process in a clear & simple manner enables your team to know what, how, and why process consistency is essential.
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