20+ years in the business readiness and etiquette industry; member of the International – Protocol Officers Association Shances brings decades of experience as a consultant to C-suite executives, a private coach to members of the White House staff, United States Congress, athletes, actors, and the Organization for Economic Cooperation and Development-Paris and lecturer at universities. Her focus is business readiness and social etiquette. She holds credentials in protocol, etiquette and various certificat d'achèvement from Le Cordon Bleu in Paris as well as a legal degree. She is a member of the Protocol and Diplomacy International - Protocol Officers Association.