Steve Campbell is Founder & Lead Technician of ThisFix Computer Services (ThisFix.co.uk), a Cheshire-based IT specialist in Lostock Gralam, Northwich, delivering hands-on laptop/PC repairs, professional data recovery, custom PC builds, malware removal, hardware upgrades, and local IT support across the North-West UK. By day, Steve is an ITIL Service Manager at RS Integrated Supply, where he oversees enterprise IT service delivery: managing incident/problem processes, ensuring ITIL compliance, driving continual service improvement, aligning services to business goals via SLAs/KPIs, leading cross-functional teams, and enhancing reliability/security in global supply-chain IT operations. This dual expertise—strategic ITSM leadership plus frontline consumer/SMB tech fixes—gives Steve uni...