Steven Coles CPP.APMP Fellow is the Director, Strategy & Customer Success at Upland Qvidian, specialising in strategic growth, business winning, customer success, and organisational transformation. An award-winning bid and proposal expert and senior leader in customer success, with over 30 years of experience, he has won multi-million-dollar business-to-business deals in the software, telecommunications, services, defence, and consulting sectors. Steven is an acclaimed builder and leader of high-performing teams, retaining and motivating top talent to exceed outcomes for businesses, teams, and individuals. Visit https://www.stevencoles.co.uk/ for more insights.