Vinothkumar Kolluru is a Senior Data Scientist at Fractal Analytics with 9+ years of experience in NLP, Machine Learning, and Deep Learning. He builds AI-driven solutions that improve customer experience and decision-making, with a focus on customer segmentation, friction detection, and digital journey optimization for large-scale web platforms. He has delivered end-to-end models across tech, healthcare, and marketing—ranging from NLP-based document summarization and topic categorization to predictive analytics—using transformer architectures (e.g., BERT), sequence models, and classical ML. Vinoth has also led analytics initiatives such as call categorization for healthcare contact centers and relevance modeling to improve campaign targeting and performance. A passionate researcher and ...