Weather delays, logistical missteps, safety issues, and similar challenges can derail even the most carefully planned event. I’m seeking insights from event and hospitality professionals on how they rebuild trust after a service failure. What should be done first when something goes wrong? How important is transparency in those moments? What common mistakes do organizations make when trying to recover from an event-related mishap? I’m looking for thoughts and personal experiences for a potential BizBash story.