Short-term rental operators to discuss Airbnb guest satisfaction We're writing an article on how to enhance Airbnb guest satisfaction and we'd like to get your first-hand insights and observations. In return, we can offer a link to 1) your direct booking site 2) a listing page or 3) a business explicitly linked to the STR industry. Here are the questions. Please answer as many or as few as you like but try to give full sentence answers. 1) What is guest satisfaction so important to running an Airbnb business in your view? 2) What surprised you most about what Airbnb guests actually care about compared to what you expected when you started hosting? 3) Have guest expectations changed over time? If so, how have you adapted your property or processes? 4) Which investments improved guest satisfaction the most — and which upgrades didn’t make much difference? 5) How do you balance making your listing appealing while still setting realistic expectations? 6) How have you found a balance between being helpful and over-communicating? 7) What have you learned about turning a negative moment into a positive experience and review? 8) As you hosted more guests, what operational changes had the biggest impact on maintaining satisfaction? Thanks in advance for any help you can give us!