I am working on a story about what happens when AI agents start negotiating with each other and escalating customer disputes on their own. Can marketers, CX leaders, or AI experts share one story or case study, such as an awkward video interview with an AI clone of a hiring manager that began glitching during the interview, or a situation where a customer’s AI agent argues with a service provider’s AI agent and they reach an impasse or escalate an issue that could have easily been resolved through human interaction?
Deadline: May 27th, 2026 05:00 AM
Publisher:
M
Martechify
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