Customer support vs. customer service, and how AI is blurring the line What I'm looking for: I'm writing a guide on the difference between customer support and customer service and how AI is reshaping both. Looking for sharp, specific takes (1–2 sentences each) from CX, support, or customer service leaders on any of these: 1. In your words, what's the real difference between customer support and customer service? 2. Where does AI fit, support, service, or both, and what's the line you won't let it cross? 3. One mistake businesses make when they conflate the two? Who I want to hear from: Heads of CX / Support / Customer Success, founders, and operators who actually run support teams (SaaS, ecommerce, services). Attribution: I'll credit you with name, title, company link.