An unplanned challenge was getting older visitors and non-technical traveling guests comfortable using the digital check-in system. Although the convenience was apparent, some guests resisted or strained to adapt to the change, resulting in frustration upon checking in. In response to this, I established an optional guided check-in process in which staff may guide remotely or in the lobby, guiding visitors through the digital system while preserving the human warmth of hospitality. My recommendation to others would be to expect different comfort levels when it comes to using technology—providing support without pushing visitors into automation results in a smoother experience and avoids alienating those not familiar.