We landed on Crisp after trying Intercom for a few months. Our SaaS startup is still new, and when we were looking for a support solution we went straight to Intercom as it was one of the most popular solutions in the market. After a few months of setting up infrastructure and our helpdesk, we realized that if we wanted to customize it more or add more functionalities, our monthly bill would be well over $1,000, which was unattainable for a small startup at the time. We discovered Crisp, which functions similarly to Intercom but is faster, easier to use, and more affordable.