At worksmart Advantage, we believe that curiosity is the engine of innovation. One of the most effective strategies we use to spark creativity is incorporating hands-on, experiential exercises—like our LEGO(r) SERIOUS PLAY(r) sessions—into leadership and team development programs. These unconventional tools unlock new ways of thinking by engaging participants visually, kinesthetically, and emotionally. We also structure sessions around the principles of divergent and convergent thinking. In the divergent phase, we create an open, judgment-free space where all ideas are welcome—no matter how wild or unpolished. This approach encourages contributions from people who might not usually speak up in traditional meetings. Then, in the convergent phase, we guide teams to evaluate and refine the ideas into actionable next steps. This structure not only increases participation but also ensures that creative energy leads to tangible outcomes. For example, in one recent session, we asked leaders to build a model representing a current challenge using LEGO bricks. Then we challenged them to rebuild it from the perspective of a beginner's mindset or an unlikely customer. This simple shift sparked a wave of bold, practical ideas that wouldn't have surfaced through conventional problem-solving. By combining experiential methods with cognitive frameworks like divergent and convergent thinking, we help teams tap into their full creative potential—and give everyone a seat at the innovation table.
I've discovered at Kalam Kagaz that creativity flourishes in low-stakes, high-trust settings. One tactic we used with great success was the monthly "reverse pitch" evenings, where leaders pitch the problem rather than the employees pitching the idea, and the staff divides up into small groups to think freely and without judgment. We cross over departments to bring diverse thinking and provide a small reward for the most out-of-the-box idea, not the most feasible one. This doesn't just incite creativity but also creates ownership. One of our most successful service packages actually emerged from one such session. The secret? Keep innovation lighthearted and low-key rather than high-stakes and performative.
At spectup, fostering creativity is less about scheduling brainstorming sessions and more about creating an environment where people feel like their input truly matters. One of the strategies we've found effective is encouraging "reverse pitching." Essentially, team members present challenges they're working on, and the rest of us pitch solutions or entirely new approaches back to them. It flips the power dynamics of traditional problem-solving and removes the pressure of having to come up with "the perfect idea." I remember one time when we were fine-tuning a pitch deck for a founder targeting a notoriously tough investor segment. One of our team members, who usually focuses on due diligence, casually suggested an unconventional narrative structure they'd seen work in B2B sales. It was so refreshing that we ran with it, and the founder later said it became the key piece of the pitch that got investors hooked. Creating the right space is important, too. A simple tactic I borrowed from my N26 days is deliberately blocking time in meetings for "what-if" discussions—completely detached from data or feasibility. This freewheeling part of the conversation often uncovers angles we hadn't considered. Of course, to keep this going, recognition is key. We celebrate ideas, no matter how left-field they are, because even the ones that don't work shape the direction we ultimately take. I've also learned to model this by admitting when I don't have answers—honestly, it's liberating and encourages others to take risks without fear of being wrong. At the end of the day, creativity isn't an instruction you give; it's the air people breathe when they feel trusted and inspired.
Build a process and culture around two key behaviors. 1. Embed this into your culture - "You don't have to be right. We have to get it right." This is about the ego, and we must work hard to set our egos aside in this process. Generating innovative ideas is a team effort. Diversity of thought and input is essential. When we turn this into a competition, insisting that my idea must win means that someone else's idea must lose; you have to lose, and I have to win. But what if your idea could be combined with mine to create something better? 2. Build a process that continues to place the problem you're looking to solve in front of people, not between them. I've worked in agencies that have "brainstorming meetings." We do it differently. We break out the innovative ideas process into three separate meetings. Reflection and time are the key elements we're seeking here. Meeting #1 - Understand the problem we're solving. Turn "the problem" into "the opportunity" & frame the challenge. Decide on the challenge we get to solve, ensuring everyone agrees. Document it. Go away, reflect, and seek inspiration. Meeting #2 - Bring ideas, half-baked concepts, keywords, examples, and even draw a picture. Show what has inspired you from the "framed challenge." We simply share and combine ideas to see what inspires us. Beachball our ideas. Check back in on the challenge we're working to solve, making sure we haven't strayed too far. Consolidate ideas into 1-4 main themes or concepts. Ensure everyone has access to the visuals or concepts. Go away, reflect, and seek inspiration. Meeting #3 - Evolve any of the ideas from Meeting #2. Check back in on the challenge we're working to solve to ensure we haven't strayed too far. Discuss and decide.
At our core, innovation drives everything we do at Fulfill.com. One strategy that's been particularly effective is what I call "3PL Shadowing Days." Every quarter, our team members spend a full day working alongside the operations teams at one of our partner 3PLs. When I started my first fulfillment company in a vacant morgue (yes, really!), I noticed the best ideas came when our team directly experienced warehouse challenges. This observation evolved into a structured program that's now part of our company DNA. Here's how it works: Engineers shadow pick-packers, account managers work receiving docks, and marketing folks help with inventory management. There's something magical about physically handling products and witnessing bottlenecks firsthand. Last year, one of our customer success reps noticed repeated issues with specialized health product packaging while shadowing at a partner facility. She brought back a simple idea for modified carton designs that reduced damage rates by 22% for that entire vertical. The beauty of this approach is threefold. First, it breaks down the mental barriers between "office thinking" and "warehouse thinking." Second, it builds empathy and understanding of the entire fulfillment ecosystem. Finally, it creates a safe space where unusual ideas are welcomed because they're grounded in real operational insights. Our most transformative innovations rarely come from formal brainstorming sessions - they emerge from these immersive experiences where team members can question existing processes while elbow-deep in the day-to-day operations. The key is creating these structured opportunities for cross-pollination, then having a lightweight process to capture, evaluate and implement the resulting ideas. Innovation isn't about grand pronouncements - it's about building these bridges between different worlds and perspectives.
One strategy I've found effective to encourage employees to think outside the box is hosting regular "innovation hours." I set aside one afternoon each month where teams step away from their usual tasks to brainstorm freely—no judgments, no limits. During these sessions, I encourage everyone to share wild or unconventional ideas, emphasizing that even "bad" ideas can spark valuable discussions. To keep momentum, we often follow up by selecting one or two promising concepts to develop further with cross-functional teams. I've seen this approach break down silos and create a safe space where creativity thrives. One time, a junior team member suggested a completely new way to automate a manual process, which ended up saving us hours weekly. Making space for uninterrupted, judgment-free creativity has been key in unlocking fresh perspectives across the company.
Business Strategist & Collaboration Coach at Kayvan Consulting
Answered a year ago
If you want people to think creatively, you can't just ask for ideas out of the blue. You have to give them a reason to care, and the space to understand the problem first. One of the most overlooked steps in fostering innovation is helping teams deeply explore the *why* behind a challenge. Most employees aren't short on ideas. What they're short on is context. They haven't been given the time, the space, or the right process to unpack what's really going on beneath the surface. When I'm helping a team with innovation, I start with a focus on framing. We take a business problem, break it down from different angles, and explore its impact. Only then do we reframe it using 'How Might We' questions to invite solutions. That front-end clarity - getting aligned on what we're solving and why - does more to spark innovation than any brainstorm ever could.
To encourage employees to think outside the box, I foster a culture of open communication where all ideas are valued, no matter how unconventional they seem. One strategy that has sparked creativity in my team is creating "innovation sprints," where we set aside a dedicated time—usually a few days or weeks—specifically for brainstorming and experimenting with new ideas. During these sprints, employees are encouraged to step away from their usual tasks and focus solely on exploring out-of-the-box solutions for business challenges. This environment promotes a sense of freedom and collaboration, allowing employees to break free from their usual workflows and engage in more creative thinking without fear of failure. By making this a regular part of our routine, I've seen employees come up with game-changing ideas that have significantly improved our processes and products. The key is creating a space where people feel empowered and supported to explore new possibilities.
One strategy that's helped us spark creativity is giving employees the space and permission to solve real problems we're facing, not just ones they're assigned. Innovation happens when people feel trusted to think beyond their job description. A few years ago, we were struggling with packaging costs. It wasn't a design problem, so we didn't bring it up in the R&D meeting but one of our assembly line workers noticed that a large percentage of padding was being cut by hand, which led to wasted material and inconsistent fits. He brought up a simple idea which is a pre-cut templates that based on most common box sizes. We tested it within a week, and it reduced waste by nearly 15%. That didn't come from a whiteboard session but from someone on the floor who was invited to speak up during our weekly open floor huddle. We've since made that a regular part of our culture. Every Thursday, any team member can pitch an idea big or small that improves how we work. What matters most is not just asking for ideas but actually trying them. When people see their suggestions in action, it builds a loop of confidence and curiosity. Since introducing the open floor format, we've implemented over 30 employee-suggested improvements in the last two years, some of which have saved us thousands of dollars.
One thing that's worked well is running what we call a "rebuild session". Instead of asking for fresh ideas outright, we take something broken, like a clunky workflow, a missed target, or a failed rollout, and ask small cross-functional groups to redesign it from scratch, no constraints, just logic. It shifts the mindset from fixing to rethinking. In one case, a junior ops associate restructured our reporting cadence by removing steps we all assumed were necessary. It turned out we were duplicating approvals that added no value. People often freeze when told to "be creative," but when you give them something real and flawed, the ideas come fast. The trick is in framing. I don't push for invention; I ask for better logic. And I keep the feedback loops tight, so if someone suggests something smart, they see it built fast. It's less about sparking creativity and more about removing the fear of being wrong.