How do you gather guest feedback to continuously improve your concierge services? What is one method you find most valuable?

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Sean Willams · Accepted Answer

- We rely heavily on direct, unfiltered post-experience interviews to refine our concierge services.

Rather than relying on generic surveys, we have found real conversations uncover insights you simply cannot replicate through tick-box forms. Listening to what clients almost say is just as telling as what they do say.

-Listening closely builds trust, strengthens our relationships, and keeps our services authentically client-focused.

How do you gather guest feedback to continuously improve your concierge services? What is one method you find most valuable?

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How do you gather guest feedback to continuously improve your concierge services? What is one method you find most valuable?

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