It's imperative to have clear and concise customer terms and conditions. Creating transparency not only puts travellers at ease boosting bookings, it makes your cancellation and refund policy clear. We've learned through experience and feedback that by making our T&Cs available on our website and premises, as well as at the time of booking, there are few disputes. I recommend hotels and accommodation to give open access to their T&Cs so bookers can reserve with confidence. Ultimately, your guests will take the time to think through their reservation and manage bookings inline with your cancellation policy.