From Claudio Meli, General Manager at THE PLACE Firenze "At THE PLACE Firenze, we take a different approach to training from what is typical for other hotels. We deliver hospitality to our guests with a very human and passionate approach, and one unique element of our training process is encouraging our team to explore Florence beyond the typical tourist spots. I personally guide them to discover my beloved city's hidden gems, allowing them to connect with the place in a deeply personal way. This experience helps them share these stories with our guests in an authentic, personal manner, creating an emotional connection that goes far beyond standard service."