As a chef and restaurant owner, I've learned that communication is key to a smooth service. And I'm not just talking about calling out orders in the kitchen! But seriously, we used to rely on traditional methods like email and staff meetings, but we found that information was getting lost in translation, and our team wasn't feeling connected. So, we decided to shake things up and introduced a mobile app for our internal communications. It's been a game-changer! We can share updates, announcements, and even fun stuff like employee recognition and birthdays. The app has really helped us build a sense of community and keep everyone in the loop, whether they're in the kitchen, on the floor, or even off-site. Plus, it's easy to use and our team loves it. We've seen a big boost in engagement and morale, and it's really helped us come together as a team. I mean, when your staff feels heard and connected, they're more likely to provide top-notch service, and that's what it's all about!
At Deepler, we developed our platform as a new and innovative tool to enhance internal communication and support meaningful conversations. Our smart survey system asks the right questions to the right people, providing an objective view of what employees find beneficial and what they find frustrating in the workplace without the general and high-over insights you get from a traditional Employee Satisfaction Survey. By leveraging these insights, we can address issues promptly and in detail, making sure managers have the right conversation at the right timing.
Too many emails can be distracting and annoying for employees, and so as a CEO and business owner, my goal is limiting internal communications to only stakeholders. Blasting a message to the entire team is easy, but runs the risks of low engagement. Instead, I like to take a moment to ask myself: Who can produce action on this topic? Those that can't likely don't need to be looped in. Then, I personalize my message. Letting workers know that they are being singled out spurs a response -- they can't assume some other person will handle it. There is power in naming; in fact, studies have shown call-outs are the best way to combat the bystander effect. So, I address my workers accordingly, and start out with a greeting that's specific to them.