We started hosting a defensive driver course for senior drivers. In return for completing the course, we offer a discount on premiums. It's impossible to pinpoint the exact individuals who would have gotten into a crash but didn't, but the statistics indicate that happened. The reason we can confidently offer a discount for a defensive driving course is that drivers who complete the course are statistically less likely to file a claim that drivers who don't take the course. It's better for us to pay less claims, and it's better for our customers to stay safe and avoid the risks of an accident. So, it's a win-win for everyone.
Proactive risk management saved a manufacturing client from significant losses. By upgrading safety protocols and securing specialized insurance coverage, accidents decreased, protecting both finances and morale.
I remember when an older customer was absolutely sure she met the switch declaration for a continuation of cover from one health insurance provider to another. Looking at the list of medications she was on, I wasn't so convinced. We asked for a copy of her medical history, and sure enough she was still under the care of a consultant for long term heart disease. Turns out, after speaking to her children (power of attourney), as it was NHS treatment she decided it wasn't relevant, when in fact it was. Most other brokers would have taken the chance to move that customer and collect the commission however we are just not like that. Years later she needed a full pacemaker, and several stents fitted. This was all done privately and I believe the total cost for treatment was in excess of £250k GBP. As standard, we have a thorough due dilligence process with customers during fact find but this was a case that triggered my broker spider sense! She stayed on cover with existing provider, we have been appointed to the policy, if and when she becomes eligable for a safe switch I will take great pleasure in saving her money and being rewarded at the same time. But for now, we did the right thing for the customer.