What core values guide your leadership, and how do you ensure those values are consistently reflected in your organization?

Curiosity, empathy, and accountability are the core values that guide my leadership. I believe leadership begins with a genuine curiosity about people, understanding their strengths, challenges, and aspirations. This curiosity enables me to build strong, collaborative relationships and allows me to lead in ways that resonate with each individual's unique needs and motivations. Empathy is equally crucial. While it's easy for leaders to focus on results, true success comes from recognizing and valuing the human side of leadership. I make it a priority to listen, offer support, and show care for my team's well-being. When they feel heard and valued, they're more likely to bring their best selves to work, and their engagement follows. Accountability is another pillar of my leadership approach. I believe in empowering my team to take ownership of their work, ensuring they have the tools and support they need to succeed. I hold myself accountable first, setting the right example and demonstrating the standards I expect from others. At the same time, I make it clear that we share responsibility for the success of the team and the organization as a whole. This fosters a culture where everyone feels both empowered and accountable for their contributions. To ensure that these values are consistently reflected in the organization, I lead by example. I approach each situation with curiosity, seeking to understand before making decisions. I consistently check in with my team, through formal one-on-ones and informal conversations, to understand their challenges, celebrate their wins, and offer support as needed. finally, I maintain a results-oriented approach, ensuring we're not only delivering value to key stakeholders but also helping each team member develop and grow. I collaborate closely with my fellow leaders to foster a culture where these values are shared and upheld throughout the leadership team. Together, we create an environment where curiosity, empathy, and accountability are not just expectations but the foundation of how we work together. This strengthens trust and enables us to deliver outstanding results across the business. When curiosity, empathy, and accountability are embedded in leadership, they cultivate a culture where people feel supported, valued, and motivated to achieve exceptional outcomes. This environment empowers both individuals and teams to perform at their best, ultimately driving success for the entire organization.

Two fundamental values guide every decision in my leadership journey: respect and curiosity. These values were powerfully demonstrated during an employee engagement campaign when a team member flagged a potential issue. Instead of defaulting to problem-solving mode or assigning blame, I chose to listen actively and support their proposed solutions. By empowering this team member to take ownership of the situation, we not only resolved the challenge, but we also uncovered insights that helped us refine our processes. The outcome was transformative. The team member successfully navigated the challenge, but more importantly, this approach fostered a foundation of trust that significantly improved honest communication across the organization. We saw a marked increase in collaboration and a reduction in misunderstandings. When leaders demonstrate genuine respect through active listening and curiosity about others' perspectives, it creates a ripple effect of psychological safety, which in turn fuels innovation and accountability. This experience reinforced my belief that effective leadership isn't about having all the answers. Instead, it's about creating an environment where every voice is valued, every challenge is approached with open-minded curiosity, and everyone is encouraged to contribute to solutions. To ensure these values are consistently reflected, I've built regular feedback loops into our processes, ensuring that everyone has an opportunity to share insights and ideas. The most powerful leadership moments often come from stepping back, trusting your team to lead, and allowing them the space to grow.

My leadership is guided by 3 core values: transparency, accountability, and innovation. Transparency builds trust within the company, and I prioritize open communication so that every team member understands the goals and challenges we face. Accountability ensures that everyone, including me, takes ownership of outcomes, whether successes or setbacks. Innovation is about continuously pushing boundaries to improve processes, products, and services, even if it means taking calculated risks. To ensure these values are consistently reflected, I lead by example and integrate them into the Freight Right's culture and decision-making processes. Regular team check-ins, clear goal-setting, and performance reviews rooted in accountability help align actions with our mission. I also encourage a culture of feedback and learning, where new ideas are welcomed, and mistakes are seen as opportunities for growth. By embedding these principles into daily operations and rewarding behaviors that reflect them, our company stays true to its values while remaining adaptable and forward-focused.

Raising consciousness is the core value that shapes both my life and business, serving as the foundation for my actions, decisions, and interactions. By fostering greater awareness-of myself, others, and the broader impact of my choices-I am able to lead with intention, authenticity, and a deep sense of purpose. This principle guides me to approach challenges with curiosity rather than fear, make ethical and informed decisions, and create meaningful connections that drive personal and professional growth. Whether in leadership, team dynamics, or strategic planning, I strive to elevate perspectives, encourage self-reflection, and inspire those around me to operate from a place of awareness and alignment. This commitment to raising consciousness not only fuels my success but also allows me to contribute to a more thoughtful, purpose-driven world. I have intentionally chosen consciousness as a core value because I believe that true success-both individually and organizationally-stems from awareness, purpose, and alignment. To ensure this value is reflected in my organization, I embed it into our culture, decision-making processes, and leadership approach. I encourage open dialogue, self-reflection, and continuous learning, creating an environment where individuals feel empowered to think critically and act with intention. From hiring practices to business strategies, I prioritize ethical considerations, mindful leadership, and long-term impact over short-term gains. By fostering a workplace where people are encouraged to be present, aware, and aligned with their deeper purpose, I cultivate a team that operates with integrity, innovation, and a shared commitment to meaningful growth.

Empathy and accountability are the pillars of my leadership. Empathy ensures I truly listen-to clients, team members, and stakeholders-so decisions are rooted in understanding. Accountability means leading by example and owning mistakes, setting the tone for a no-blame, problem-solving culture. To reflect these values, I prioritize transparent communication and regular check-ins to keep everyone aligned. When your team sees you living the values you preach, they naturally follow suit-it's all about walking the talk.

First and foremost, it's about empathy over indifference. A leader needs to listen and genuinely understand their team. This means being guided by principles rather than rigid plans; focusing more on the needs and challenges at hand rather than titles or hierarchical barriers. I emphasize treating team members as creative contributors, not just resources. Ensuring these values are reflected boils down to modeling the behavior yourself. Actions speak louder than words, and when leaders set the tone, it becomes a part of the organizational culture. Regularly engaging the team, having open conversations about these values, and challenging the status quo when sidetracked are crucial. It's a mix of walking the talk and creating an environment where values naturally evolve through shared purpose.

Growth, impact, and freedom define my leadership. I believe in a growth mindset, where bold action and continuous learning fuel success. I challenge leaders to push past their limits and see obstacles as catalysts for growth. Impact and abundance guide my decisions-I don't believe in playing small. I help leaders unlock their next level by thinking expansively, embracing new possibilities, and amplifying their influence. Freedom is about more than autonomy-it's about owning your path, breaking free from limitations, and leading with conviction. These values come to life in my work through strategic coaching, storytelling, and leadership development. Every engagement sharpens focus, ignites action, and drives transformation. Great leadership isn't about holding power-it's about creating a ripple effect that lifts others higher.

To build successful, committed and high producing teams I focus on Six Essential Pillars of Effective Leadership and recently released a book with that title, that focuses on these pillars or characteristics that have guided my 30+ year career. These pillars include Integrity, Compassion, Empathy, Humor, Focus and Stability. First and foremost, Integrity is the one pillar that is non-negotiable. If as a leader you can't be acting and demonstrating Integrity, then you cannot build trust with your team or your customers. The remaining pillars are not in order of importance and can be developed over time. I'm a firm believer that the best leaders are developed over time, and the thought that leaders are born that way is just a myth.

My leadership philosophy centers on four core values: cultural intelligence, empowerment, integrity, and growth. These principles guide my work across multiple platforms, from executive consulting and professional development to creating impactful content that reaches global audiences. Cultural intelligence (CQ) sits at the forefront of my approach. I create inclusive, dynamic spaces where diverse perspectives flourish, helping organizations develop the global competence needed in today's interconnected world. Through tailored learning experiences, I guide leaders and teams in building cultural awareness that drives innovation and collaboration. My commitment to empowerment focuses on helping professionals, particularly women, reach their full potential through transformative cross-cultural experiences. This is achieved through strategic mentoring, immersive learning programs, and innovative professional development platforms that build genuine confidence and leadership capabilities. Integrity forms the bedrock of my methodology. By modeling transparent communication and ethical decision-making, I foster trust-based relationships that create lasting impact for both organizations and individuals. As a champion of continuous growth, I consistently pioneer new approaches to leadership development. This commitment to innovation ensures my clients stay ahead of global business trends while developing adaptable, future-ready leadership skills. These values manifest in tangible results across my organization, creating environments where professional excellence thrives, meaningful dialogue flourishes, and adaptability becomes second nature. Through strategic initiatives and clear communication, I help leaders transform these principles into actionable strategies that drive success.

As a leader, my core values are collaboration, integrity, continuous improvement, and a patient-first approach. I believe in creating an environment where every team member feels valued, supported, and empowered to deliver their best work. With over 30 years of experience as a physiotherapist and clinic director, I've learned that fostering open communication and shared goals is critical to building a cohesive team. I ensure these values are reflected in The Alignment Studio by leading by example whether that's maintaining transparency in decision making, prioritizing professional development for staff, or ensuring every patient interaction aligns with our mission to provide exceptional, holistic care. Regular team meetings, performance reviews, and shared training sessions are part of how we stay aligned and uphold these standards as a unit. One example that reflects these values occurred when I transitioned Collins Place Physio into The Alignment Studio. I recognized that a multidisciplinary approach could deliver better outcomes for patients, so I brought together physiotherapists, Pilates instructors, podiatrists, and massage therapists under one roof. To ensure a seamless transition, I relied on my clinical experience, leadership skills, and deep understanding of patient needs. I spent months training the team, developing shared treatment plans, and setting clear expectations for how we would collaborate to address the root causes of our patients' pain. This effort not only reinforced our shared values but also resulted in measurable outcomes, such as faster recovery times for patients and a 30 percent increase in client retention. It was a perfect example of how leadership rooted in strong values can transform an organization and elevate the quality of care we provide.

Integrity, accountability, and adaptability are the core values that guide my leadership. I believe that a leader must set the standard for honesty and ethical decision making, take full ownership of outcomes, and remain flexible in the face of challenges. Over the years, my experience working with businesses across Australia, the UAE, and the US has reinforced the importance of these principles. With my background in telecommunications and business coaching, I've seen firsthand how businesses can struggle without clear values guiding their operations. To ensure these values are consistently reflected, I embed them into every aspect of my coaching and business strategies. This means creating structured accountability measures, fostering a culture of continuous learning, and ensuring that leadership at all levels embodies these principles. My MBA in finance has also helped me implement data-driven approaches to leadership, ensuring that values aren't just abstract concepts but are measurable and actionable in business operations. One example of this was when I worked with a struggling business in the US that had high employee turnover and declining profits. The leadership team lacked clear accountability, and there was a disconnect between management and employees. I implemented structured accountability systems, clear performance expectations, and leadership training focused on adaptability and integrity. Within six months, employee retention improved and productivity increased significantly. This wasn't just about implementing policies; it was about embedding leadership values into the company's culture. By reinforcing integrity, ensuring management took ownership of challenges, and creating an environment where adaptability was encouraged, the business turned around. My years of experience in scaling businesses and improving operational efficiency played a critical role in making this happen, and it's a testament to the power of strong leadership values.

At Ponce Tree Services, my leadership is guided by three core values: integrity, excellence, and safety. Integrity means doing what's right for the customer, our team, and the environment, even when no one is watching. Excellence drives us to continually improve our skills, stay updated on industry standards, and deliver high quality work every time. Lastly, safety is paramount both for our team and for the communities we serve. With over two decades of experience in the tree service industry and certifications like TRAQ and arborist training, I ensure these values are not just words but the foundation of how we operate. For example, when a local community needed us to safely remove a diseased 100-year-old oak tree near a public playground, we developed a meticulous plan to protect the surrounding area, relied on the expertise of our certified team, and completed the project with zero incidents. This not only preserved the community's trust but also reinforced our commitment to safety and excellence. To ensure these values are consistently reflected throughout the organization, I lead by example and foster a culture of accountability. I invest in ongoing training for my team, emphasizing the importance of safety protocols and customer satisfaction. I also make it a point to engage with customers directly, listening to their concerns and explaining how we'll address them. For instance, when a homeowner needed help pruning trees to prevent storm damage, I personally walked them through our approach and made sure the team executed the job to the highest standard. Years of hands on experience have taught me that delivering quality work and maintaining strong customer relationships is what turns one time clients into lifelong advocates for our business.

Transparency and accountability are the foundation of a strong organization. That's why I hold bi-weekly meetings where I lay out key metrics for the entire team. No sugarcoating, no gatekeeping-just a clear view of both wins and challenges. Why? Because informed teams are engaged teams. It helps build trust. It also encourages the team to work toward shared objectives. I've found that leaders who prioritize openness are more likely to create positive work environments, which tends to bring out the best work in employees.

I value honesty, respect, and teamwork. A recent video project turned a plan into practice. A small team gathered to share ideas and solve challenges. We set clear goals and discussed each step. Our commitment to fairness and trust made the project work. Team values guide every decision and each discussion. Advice from that project stands out. Always share ideas and ask for input. Accept mistakes and learn from them. Rely on clear talk and strong bonds. Take time to listen and act as one.