Industry Leader in Insurance and AI Technologies at PricewaterhouseCoopers (PwC)
Answered 3 months ago
For teams, tracking time based on outcomes tied to their work is the best practice. Instead of monitoring every minute, it helps to focus on the value delivered rather than just keeping tabs on activity. For individuals, using simple time blocks and taking a few minutes at the end of the day to reflect on how your time matched up with your plans, works best. As a technical manager, I like to review weekly summaries of effort by project phase, such as build, review, testing, and stakeholder work. This approach keeps accountability strong and administrative work minimal, while making it easier to spot bottlenecks and protect focused work time.
1) What's the best time-tracking practice for teams? I think the best approach is to track time by project phase rather than by the minute and using a tool that's linked right to our task board. It helps us keep our eyes on the bigger picture, whether that's project budgets or deadlines, rather than getting totally bogged down in minute details all day. 2) What's the best time-tracking practice for individuals? When it comes to individual time-tracking, I'm a big fan of the Pomodoro Technique in combination with a simple, easy-to-use tracker that lets you quickly flip between tasks. It encourages that all-important focused work in manageable chunks and because the process is fast and hassle-free, people actually stick with it. 3) How do you track time/What's your favorite time-tracking practice as a manager? To be honest, I much prefer to look at a weekly summary showing how people are utilising their time and time on non project work, it gives me a good sense of how everyone's workload is shaping up and whether they've got the time to fit in some learning or just let their minds wander. I avoid checking daily logs, I'd rather look at trends to spot any issues and make sure everyone's nicely balanced.
I run a pest control company with employees covering North Sacramento, and I'll be honest--I started tracking customers on graph paper when I launched. That taught me something crucial: time tracking needs to solve *your* problem, not create busywork. **For teams:** I track service completion windows, not clock-in times. My techs get morning/afternoon blocks for their routes--if someone consistently finishes their 8-property route in 4 hours instead of 6, that's efficiency I reward, not punish. We went from scattered callbacks to under 2% follow-up requests once people had route ownership instead of hourly quotas. **For individuals:** Post-service notes are my time tracker. Each tech logs what they found, what they treated, and any upsells or concerns--takes 90 seconds per stop. Those notes tell me who's thorough versus who's rushing, way better than a timesheet. Our solar panel exclusion specialist writes the most detailed notes and closes 3x more additional services than anyone else. **As a manager:** I measure response time, not work time. When a customer calls about wasps (we do same-day for those), I track how fast we schedule and complete it--that's what customers pay for. Coming from six years doing pest control in Afghanistan for the DOD, I learned mission completion matters more than logged hours. We've treated 2,000+ properties because clients trust we'll show up and fix it, not because they care how long we clocked in.
I've worked on real estate teams where people tracked everything--hours spent driving sites, time in Procore, time building committee decks--and honestly, most of it was theater. What actually mattered was whether we evaluated sites accurately and got deals closed on schedule. **For teams:** We judge by output milestones, not hours. At GrowthFactor, our analysts have clear deliverables--revenue forecasts due within 24 hours, committee reports by Thursday, site visit summaries same-day. If someone finishes a 15-site analysis in 6 hours instead of 8, that's a win. We track completion dates in our deal pipeline dashboard, and everyone can see where projects stand. When we evaluated 700 Party City locations in 72 hours, nobody logged time--we just had a target and hit it. **For individuals:** I block my calendar in outcome chunks, not time chunks. Monday morning is "client check-ins," Tuesday afternoon is "product roadmap," Thursday is "analyst 1-on-1s." I don't care if a check-in takes 15 minutes or an hour--I care that I talked to every client who needed something that week. My personal metric is deals closed and revenue open uped for clients, which we hit $1.6M in cash flow over 7 months. **What I actually track:** Our team's performance shows up in client results--how many sites analyzed, how many locations opened, what percentage hit revenue targets (ours is 99.8%). Those numbers tell me if we're working effectively. Everything else is just busywork that makes spreadsheets look full.
I've scaled multiple digital agencies and a SaaS platform over 25 years, and honestly? I stopped caring about time tracking around 2015. Here's what I learned the hard way. **For teams:** At ASK BOSCO(r), we killed time tracking entirely and moved to a "save the client X hours" metric instead. Our agency partner Visualsoft reported saving 50% of their reporting time using our platform--that's the number that matters, not whether someone logged 8.2 hours on Tuesday. We measure impact: did the client get their forecast by Thursday, did we reduce their manual work, did revenue grow? **For individuals:** I keep a "wins doc" that's literally just three bullets every Friday: what decision did I make, what blocker did I remove, what shipped. When we closed our partnership with Bonamy Grimes (Skyscanner co-founder), I didn't track the 47 calls it took--I tracked that we signed and launched. That doc becomes your raise/promotion/priority-setting document. **What I actually do:** I theme my weeks, not my hours. Mondays are product roadmap and team 1:1s. Wednesdays are client strategy and sales. Fridays are content and competitive intel. If I hit my three Friday bullets and our 96% forecast accuracy stays intact, the week was good. Nobody's ever asked me "how many hours did you work"--they ask "did we win that enterprise deal."
I manage ViewPointe Executive Suites in Las Vegas with 100+ virtual office clients and executive tenants, many of them attorneys who bill by the hour. Time tracking here isn't about monitoring--it's about enabling professionals to capture billable work they'd otherwise forget. **For teams:** I don't track hours, I track task completion windows. My staff handles mail sorting, meeting room setups, and business licensing compliance on tight schedules. We use a simple daily checklist with completion timestamps in our CRM (Follow Up Boss). If mail processing that normally takes 90 minutes suddenly takes three hours, that's my signal something broke in the workflow--usually a staffing gap or a client who needs different service terms. **For individuals:** Our attorney clients taught me this--they use 6-minute increment tracking because that's how legal billing works. I've watched them lose thousands in revenue by forgetting to log a 12-minute client call. I personally adopted 15-minute blocks for client onboarding calls and tours. If a "quick question" call runs 30+ minutes, that prospect gets categorized differently in our pipeline because they need hands-on service, not self-serve virtual office. **What I use:** I judge my day by conversion rate and tenant satisfaction, not hours worked. Did I convert inquiries? Did virtual clients get their mail on time? My background in HR broke me of the hours-logged habit--I care about whether the business center runs smoothly when I'm not physically present, which tells me my systems work.
I'm Chase McKee, CEO of Rocket Alumni Solutions--we've grown to $3M+ ARR with a fully remote team. I've learned that traditional time-tracking kills the exact ownership culture that drives results. **For teams:** We dropped time-tracking entirely and switched to what I call "demo velocity." Our sales team has one metric: weekly demo close rate, which sits at 30%. Everyone knows their number, we review it Monday mornings, and that's it. When we tried tracking hours two years ago, our close rate actually dropped to 22% because reps gamed the system instead of refining their pitch. **For individuals:** I personally track "energy windows" instead of time. I know I crush product decisions between 6-8 AM and donor calls after 2 PM, so I ruthlessly protect those blocks. On Fridays I review whether I hit my three weekly priorities--usually things like "finalize Q2 feature roadmap" or "close two enterprise deals." If all three are green, the hours are irrelevant. **What I use as a manager:** Our team runs entirely on Notion with binary task status--it's either shipped or it's not. When we built out interactive donor testimonials (the feature that jumped our retention and helped us hit $2.4M ARR), I never asked how long anyone worked. I asked if donors could see their stories by our partner school's gala date. We hit it, retention spiked, done.
Best practice for teams: track time to outcomes, not keystrokes. Use six to eight standard codes tied to deliverables: plan, build, review, support, admin, travel, and training. Automate capture with calendar ingestion, project tools, and telematics for fieldwork. Require same-day entry in 15-minute blocks, cap concurrent tasks at three, and lock entries on Friday. Best practice for individuals: keep it lightweight. Use a running timer or one-click shortcuts for your top three codes. Protect two 60- to 90-minute focus blocks. Close timers daily and note tomorrow's first task. Manager practice: I read deltas, not every entry. My dashboard shows plan versus actual, variance, bottlenecks, and focus ratio by role. Ops data auto-captures departures, dwell, inspections, and meetings. Humans add exceptions. We hold a 10-minute Friday review and fix workflows when a category swells. Tools: Jira or Asana, Harvest or Tempo, QuickBooks Time or ExakTime.
My real estate teams use a shared dashboard to track how long each deal takes. This way everyone sees exactly where the delays are. We also log our own daily tasks, which helps us figure out what's actually working. I personally track the hours from first contact to close. It proves our quick-closing promise and helps us win clients from competitors.
My team got better at tracking time once we all started logging hours in one shared Google Sheet. Instead of rough guesses, we can now see exactly where a deal is getting stuck. It helps everyone own their time when they review their day. We've been doing this for six months, and things just move faster now. We're not wasting time wondering where it all went.
At Magic Hour, we keep time tracking simple and visible. A shared timer or a Kanban board with time estimates helps the team see where things stand. I use an app to toggle between focused work and breaks. After several client launches, I can tell you this: track your time the moment you finish a task. Don't wait until the end of the day or your numbers are useless.
For Individuals and Managers From a personal standpoint, I find the use of time tracking software to be not a constraining tool but a liberating one. I use the "pulse check method" where I stop what I am doing for 30 seconds every hour and check to see whether the task I am working on is something that really matters. I use a simple time tracking tool, Clockify, and only classify work at the end of the day to avoid overthinking and keep the momentum going. As a manager, I don't micromanage the employees, I focus on tracking the momentum. I do not focus on the velocity of work but rather the rate of conversion of thoughts into actionable steps. This is a softer but significant metric to consider. While I do consider numbers, I pay more attention to what is being done and how patterns within the logged time demonstrate true productivity.
The best time tracking policy for teams is one that instills a sense of accountability while maintaining a sense of autonomy. Rather than tracking hours through micromanagement, I like to guide teams to track their time around project goals and deliverables, not their actions down to the minute. We use transparent time dashboards at Reclaim247, where each team member logs their progress against deliverables. This can help point out imbalances in workloads without creating an undue sense of pressure. It encourages collaboration, keeps performance data relevant, and it also helps employees to focus on quality over quantity. On an individual level, I would encourage using short, organized tracking intervals (say, 90 minute work blocks) with an explicit goal for each block. The inspiration for this model is the popular "deep work" methodology. Short blocks mean that time tracking never feels punitive, but instead is a helpful lens for asking, "what did I accomplish during this block of time?" At my current job, I track time for the purpose of a weekly retrospective of the patterns I see in how I spend my time. As a manager, I think time tracking is a diagnostic instrument rather than a monitoring tool: it is used to help teams and individuals alike ensure their efforts are yielding impact in a way that is both flexible and trusting.
We have known at Beacon Administrative Consulting that achieving best time-tracking practice is not about surveillance but about transparency and accountability. The trick is that time tracking should be of service of the team rather than control it. We modified a specific system whereby time is monitored by category of tasks instead of minute by minute basis. This will assist employees in understanding their efforts are not wasted and managers will have information to make their processes more efficient and evenly redistribute labour. There are also no duplicates as time tracking is integrated with project management tools, and no additional stress. The actual success is that of the review of the data as a group on a weekly basis, discussing the patterns of productivity, and reorganizing the priorities collectively. This makes time tracking a mutual enhancement tool as opposed to a compliance one, which enhances trust as well as effectiveness within the team.
1 & 2. Time-tracking isn't an option if you're running your business on data. It is the backbone for managing payroll accuracy and ROI measurement for every working hour. We've adopted a hands-off, fully automated approach through a compact platform like Workstatus. It unifies work allocation, tracking, and payroll management. Time-tracking for service teams can be challenging. That's why we use geo-fencing and smart monitoring that automatically clocks in and out the employee when they enter a designated zone. From allocating projects to integrating hours into our QuickBooks software, an all-in-one app like Workstatus turns time-tracking into child's play. 3. Before COVID, our movers manually tracked time and reported it over WhatsApp. But, after recognizing inconsistencies from both ends, I decided to switch to a time-tracking software. However, real impact came from combining project management and tracking features, which wiped out the need for any manual entries or data export.
Task-based time tracking has proved to be the best tool as opposed to the hourly logging. Every project is subdivided into certain deliverables such as inventory updates, communications with vendors, or compliance reporting and time is logged by task. Such an approach shows the points of effort that create quantifiable value, and where workflow bottlenecks are. It changes the emphasis on the number of hours worked to the measurement of productivity and quality of the outcomes. In the case of MacPherson Medical Supply, we combine this organization with a common digital dashboard that coordinates with the departments. Managers will be able to see the real-time progress, detect the imbalances of the resources, and re-allocate the work before the delay increases dramatically. This transparency enhanced accountability and resulted in a reduction in the number of overtime by almost 15 percent overtime. The revelation is not just related to efficiency, but to develop the visibility that will honors the time of each team member and ensures that the key healthcare processes will run unhindered.
The RGV Direct Care has used the scheduling as an ongoing part of our daily work instead of a standalone activity, which is the most effective practice of time tracking. The time spent is recorded in the same platform where the records of the patients and communication are recorded and this prevents care disruption. Such an approach will give an actual image of time allocation on administrative tasks, dealing with patients, and follow-ups. The awareness enables us to redistribute the amount of work before we become burnout and determine where we can be of use. Time tracking is most effective when it is natural and accommodating, that is, when it is consumed to enhance balance and quality of care and not to monitor productivity per se, particularly in healthcare teams.
The best time tracking practice for teams is a simple, transparent, and goal-aligned one. Keep the actual tracking process as unobtrusive as possible with intuitive tools built right into your existing workflows and ecosystems - the more effort to start a timer or the need to enter data, the less accurate and more frustrating your team may be. Use time tracking as a tool for understanding for team members rather than micromanagement ask them to track time daily for the sake of accuracy but don't go any deeper than that; explain the reasoning behind tracking: be it PM insights, project billing, or assessing workload. Review the data together to spot inefficiencies, addressing and off-board that wins processes. If used right, time tracking can help teams keep each other accountable and the resource allocation optimized while minimizing the burden. The best time-tracking practice for individuals involves simplifying the tracking process and keeping it consistent and goal-oriented. Use an intuitive tool or an app which is as frictionless as possible and doesn't disrupt your routine; tracking should be done either in real-time or with minimal overhead to ensure full accuracy. Categorize your tasks by their relevance project, priority not by minute details to make analysis easier. I rely on tools that allow me to track across the team without micromanagement, giving me team-wide visibility into my project progress and resource, enabling a priority aligned strategy to reallocation. I enforce daily logs of my team members and myself, pushing their start but not controlling it any further, my categories align to projects and goals. On a personal level, I track in blocks: strategy, support, and meetings, and daily reviews ensure I stay on goal and so will my team via example, all while enforcing an accountable work ethic.
1 / The most effective time-tracking method for teams involves entering their work hours every day through the project management system which uses JIRA or Azure DevOps. Our organization creates most of its enterprise workflows through this specific implementation. The system maintains time data within its original context which shows both the work activities and their purposes and their duration. The method produces better results than weekly time estimates because it reveals task duration patterns which help identify under or overestimated tasks. 2 / Time blocking with personal time entry serves as my suggested method for individual time tracking. Our developers use Toggl and IDE plugins for automatic time tracking but they perform daily reviews to make necessary adjustments. The practice of daily time review helps developers maintain their work priorities because their calendar shows 2 hours for testing but they spent 3 hours debugging. 3 / I track my work hours by entering them into our task management system whenever I complete 90 minutes of technical design review or CI pipeline debugging. The system serves to track engineering work distribution rather than perform surveillance activities. The collected data enables better future project planning because it helps us predict work duration with higher precision when working with multiple teams.
For teams, the best practice with time is to connect time to results, not hours. Connect time to project milestones and daily deliverables, which keeps accountability on results not activity. A session of three hours' focus will often produce more than 8 hours of diffused energy. The method expends less energy and increases operational consistency by 30%. When it comes to people, the tracking should follow the natural cycles of energy. We promote a 90-minute focus block of work with short resets. It allows people to see when they typically work best and prevents burnout. Tasks are completed in less time and the increases in accuracy is significant without an increase in hours worked. As a manager, I use the tracking software along with shared progress boards that we have made. Instead of tracking the completion time, I will watch for patterns of completion. If one is finishing a task 20% faster with the same quality, we will document that method and share it across the team. This drives efficiency, not through surveillance, but collaboration.