Hello Candace, I am Silvia Lupone, owner of Stingray Villa located in Cozumel, as well as an active parent who is involved in many aspects of my daughter's daily routine. The fact that I have had very many difficult yet honest conversations, where I simply tell the truth (using facts), express what I feel about things happening, and provide ample opportunities for her to hear me, respond, or ask questions, has shaped my approach to communicating with my daughter when she hears some type of disturbing news. In addition to using these types of communication strategies with my daughter, I attempt to use consistent patterns throughout our daily lives (such as school lunchtime, applying sunscreen after swimming, etc.) that will allow my daughter to gradually process change and develop coping mechanisms. When my daughter experiences unpleasantness or difficulty while dealing with something that she cannot control, I try to sit quietly and accept it; clearly communicate the message without adding unnecessary dramatic flair; and then listen. If you would like, I could provide some additional parenting examples that may be helpful in this area. Best, Silvia Lupone