Running teen mental health programs, I learned things work better when you get parents involved. Instead of just pulling kids into a room alone, we'd invite parents to part of the session or do weekly quick check-ins with the whole family. Suddenly, kids start talking and parents relax. Frankly, it works better than any other model I've tried. If you keep asking them what they think, they stay more invested and the results last longer.
As a family attorney, I see trust get built when you listen, not when you talk. For my immigration families, that means explaining every little step of the process and picking up when they call with questions. It calms them down. Taking that extra time to talk through options is always worth it, not just for the case at hand but for their peace of mind down the road.