At Beachside VR we personally call every guest and talk to them on the phone to create a genuine human connection. In a world increasingly driving by AI and automation, we want our guests to feel reassured that there is a real local person on the other end of their Airbnb booking. This simple gesture not only sets us apart from other property managers and airbnb hosts but also resonates deeply with guests. They appreciate that we take the time to check in, answer any questions they have and ensure they are all set for their upcoming vacation.
Being a home organizer has taught me that little details make huge differences, so I keep a digital guestbook where I note returning guests' preferences and special requests. When the Johnson family came back for their second stay, I made sure to stock their favorite board games and left age-appropriate books for their kids, which made them feel super welcomed. Now I have a whole system of personalized touches based on each guest's profile, from preferred coffee brands to pillow firmness preferences.
Preparing a simple meal or appetizer with guests in the open, accompanied by a glass of wine works the best in my experience as a host. Aside from the obvious chance to get to better know the guests and conversation, it evokes a memory of what hospitality really is. The best is to prepare something of local custom and simple, in my case a mussels "buzara", but any recipe is great. Guests are always enthusiastic about such events more than I expect, and very prone to writing great reviews. Marin Crnic https://www.rabholidays.com
Founder & Community Manager at PRpackage.com - PR Package Gifting Platform
Answered a year ago
I personalize the guest experience at my Airbnb by making it a perfect space for filming UGC content. The setup is intentionally designed to be highly photogenic-neutral backdrops, great natural lighting, and modern decor that looks clean on camera. One specific thing I do is include a few pre-styled areas, like a cozy reading nook or a sleek workspace, so creators can easily capture high-quality shots without extra setup. It resonates with guests because it saves them time and makes their content look professional effortlessly.
Guest experience is EVERYTHING! You want your rental to run efficiently and profitably, but you also want to put in those touches that make guests feel like they're really being taken care of so they turn into repeat visitors. Being a provider of a guest experience, having a partnership with a personal chef service can offer your guests something that is unique but also customizable. They're choosing an intimate dining experience and spending more time appreciating the space they're in instead of spending more time out of the home and in a restaurant. Give your guests personalization at every turn by offering something they didn't even know they needed
In my role at iHost, personalization is key to diffetentiating our properties. One memorable example is our use of data analytics to tailor guest experiences. We track guest preferences, such as favorite room settings and special occasions, using our property management system. For instance, if a guest is celebrating an anniversary, we surprise them with a personalized note and a complimentary local wine bottle. This attention to detail often resonates deeply with guests, creating an emotional connection that encourages repeat bookings. Another powerful tool we use is our guest mobile app, which offers personalized recommendations based on recorded interests. For example, if a guest has shown interest in hiking during a previous stay, our app suggests lesser-known trails in the area. This adds a layer of personalization that improves their stay by connecting them to unique local experiences. These methods have proven effective in boosting our guest satisfaction rates and securing glowing reviews.
As an Airbnb host, I personalise the guest experience with thoughtful touches to create a welcoming atmosphere. For instance, I create personalised welcome baskets based on booking information. If guests mention an anniversary, they receive a bottle of wine and a handwritten note. For families, board games or local treats are added. This resonates with guests because it shows I've taken the time to understand their needs and interests. These personal touches make guests feel valued and appreciated, setting the stage for a memorable stay. These details transform a rental into a unique experience, encouraging positive reviews and repeat bookings.
To personalize the guest experience at my Airbnb, I always try to make guests feel like they're staying at a home rather than just a place to sleep. One specific thing I do is leave a personalized welcome note along with a local snack or treat, like freshly baked cookies or a bottle of local wine. I also include a small guide with personal recommendations for nearby restaurants, activities, and hidden gems, based on what my guests have shared about their interests. One guest mentioned how much they appreciated the local recommendations and said it made them feel like they were experiencing the area through the eyes of a local, not just a tourist. I believe this extra touch resonates with guests because it makes their stay feel unique and special, and shows that I truly care about their experience. My advice to other hosts is to focus on those small, thoughtful details-they make all the difference in creating a memorable stay.
I learned the power of personalization when I started asking guests about their trip purpose during booking and then customizing their arrival experience - like setting up a romantic dinner reservation and rose petals for honeymooners, or leaving age-appropriate toys for families with kids. These tailored touches don't cost much, but the genuine appreciation in my reviews shows how meaningful it is when hosts make that extra effort to acknowledge each guest's unique story.
To make the guest experience at my Airbnb memorable, I focus on adding personal touches that show I care about their comfort and enjoyment. One specific example is providing a welcome basket with locally sourced snacks and drinks and a handwritten note tailored to the guest's preferences. If I know they love coffee, I include a selection of local blends. I also ensure the space is pest-free and clean, with extra attention to detail in the kitchen and bathrooms. I often leave a note about eco-friendly pest prevention methods, such as using natural repellents, as guests tend to appreciate the commitment to sustainability. I've found that these thoughtful touches, combined with a well-maintained space, make guests feel unique and valued. It creates a sense of home away from home, and they often mention it in their reviews. Small gestures like the welcome basket and ensuring a pest-free environment make a lasting impact, fostering positive feedback and repeat visits.
We personalize the guest experience at our Airbnb by including handwritten welcome notes addressed directly to each guest. This small but meaningful touch makes guests feel valued and sets a warm, welcoming tone for their stay. By taking the time to personally address them and acknowledge their visit, it creates a connection that goes beyond a standard booking. Many guests have mentioned in reviews that this gesture made them feel at home, which helps build loyalty and encourages repeat stays. A personal touch like this resonates because it shows genuine hospitality in a digital-first world.
Coming from a background in marketing within the property sector, I've learned the importance of tailoring experiences to meet and exceed expectations—not unlike customizing a guest's stay at an Airbnb. For instance, at The Rosie Apartments, we leverage tech like the Ori Expandable Studio, changing small living spaces through movable walls to create versatile environments. This innovation not only maximizes space but provides personalized, dynamic living arrangements, resonating with residents who value adaptability. Additionally, focusing on local integration and community spirit echoes across our marketing strategies, such as curating content that highlights the best local gyms or the vibrant culture of Pilsen, Chicago, which has improved resident engagement by 15%. By delving into what locals and visitors appreciate most, we create a more inviting and memorable living experience. Offering experiences that reflect the local lifestyle can similarly lift an Airbnb stay, connecting guests to the community in meaningful ways.
Having grown Gecko Garage Doors into a reputable company with 1500+ 5-star reviews, I grasp the essence of customer experience. While my background isn't in Airbnb, the principles of service and personalization can cross sectors. An example from my business is ensuring every customer interaction is custom, much like how we handle each garage door consultation. We don't just offer a service; we craft an experience by understanding individual needs and preferences, ensuring we bring something unique to their homes. For instance, when introducing new garage door designs, our technicians evaluate the style and requirements of each home. This personalization leaves a lasting impression and builds trust, much as leaving a personal touch in an Airbnb can improve guest satisfaction. Adding local flair or integrating a familiar process, like suggesting tech-savvy solutions akin to LiftMaster’s innovation, caters directly to customer preferences. This approach aligns with creating memorable experiences that resonate on a deeper level. Understanding that each guest or customer has unique desires and addressing those directly can transform a standard interaction into a standout experience, be it through the type of service offered or the detail in presentation.
At The Winnie Apartments by FLATS®, I've focused on creating unique, memorable experiences for our residents. One way we do this is by leveraging technology to provide immediate connection and convenience. For example, we have a 24/7 remote lockout assistance service. If a resident is locked out of their apartment, they can simply contact our emergency maintenance line, and help is quickly on the way. This adds a layer of security and comfort, ensuring that residents always feel taken care of, regardless of the hour. I've also placed emphasis on fostering community engagement through storytelling and local experiences. For example, we provide curated neighborhood guides that highlight local gems, such as the diverse array of sports bars in Uptown. We've found that sharing stories and experiences about these local establishments, like My Buddy's Chicago and The Uptown Lounge, not only connects our residents to the community but also improves their living experience by giving them opportunities to explore and enjoy their neighborhood like true locals. This, in turn, strengthens their attachment to our properties and makes their stay more personal and enriching.
We don't operate an Airbnb, but we believe that creating personalized experiences is key to making any interaction memorable, whether at an event or in the products we provide. When it comes to personalizing the guest experience at events or trade shows, we often think of it in a similar way: How can we make a lasting impression and make people feel special? For example, one way we personalize experiences for clients is by customizing our displays to match the theme or branding of the event in a way that feels deeply personal and unique. We once worked with a client who was hosting a large outdoor corporate retreat, and they wanted their branding to feel both high-end and inviting. We custom-designed a range of displays, including a beautifully printed branded tent and personalized flags, that complemented the venue's natural surroundings. But we took it a step further by adding custom furniture and inflatables that were unique to the event's theme, such as comfortable seating areas and pop-up bars that tied into their branding. What made this experience truly memorable for attendees was that they felt like the environment was designed specifically for them, with attention to detail that felt personalized and thoughtful. This level of care creates a sense of exclusivity and makes people feel more connected to the brand or the event. It's not just about having the right products but about how we tailor those products to create an atmosphere that aligns with the vision and needs of the client. In terms of resonance, we've seen that personalization elevates the overall experience. When guests or event attendees feel like the space or environment has been thoughtfully designed with their comfort and enjoyment in mind, they're more likely to remember it positively and share their experience with others. At the end of the day, it's about creating a lasting impression that speaks to both the functional and emotional aspects of the event, just like creating a personalized Airbnb experience for guests.
In my experience as a co-owner of Bonsai Kitchen, Bath & Flooring, personalizing a guest experience involves understanding their specific tastes and needs. One example is our collaboration with contractors where we prioritize maintaining their unique project vision by providing exclusive design insights and discounted premium products. This approach resonates with guests because it ensures that each project, whether a vintage bathroom remodel or a modern kitchen upgrade, reflects their personal style. Taking inspiration from our store's comprehensive offerings, such as custom cabinetry and diverse flooring options, I've applied this same level of personalization to Airbnb experiences by embedding customizable design elements in home interiors. These include selecting high-quality fixtures and finishes that guests can interact with hands-on, such as choosing lighting settings that evoke different amboances. This makes the space adaptable to their preferences and resonates with them, much like the personalized projects we deliver in our construction ventures. Guests appreciate the strategic customization as it mirrors the comprehensive and client-focused design experience we provide at Bonsai. By ensuring every detail aligns with their desires, I create a memorable and personalized environment that guests will remember as uniquely tuned to their tastes and needs.
In my role as Marketing Manager at FLATS®, I focus on enhancing the property experience to make it memorable. One approach we use at The Duncan Apartments is storytelling through digital experiences. We've created 360-degree virtual tours that allow potential residents to envision themselves in our spaces before even stepping foot on the property. This method not only engages but informs, helping guests feel connected and familiar with their environment, creating a personalized sense of belonging. Additionally, we blend community and convenience by showcasing local takeout options, a feature our residents love. For example, our curated list of the best West Loop takeout options resonates with guests who appreciate insider local knowledge. This type of personalization makes guests’ experiences not just about the physical stay but about embracing and integrating an authentic community lifestyle, enhancing their overall experience.