Hi, I'm Mariana, a travel writer and a guide from Vibe Adventures travel agency. I've been in the travel industry for more than a decade and I can appreciate what keeps travelers feeling seemly, no matter how stressful it gets. The most useful travel information is about schedules and logistics. That includes details like flight status, gate changes, hotel check-in times and updates on transportation. These things are really important, and they really can change a trip. When all it's doing is delivering that sort of information really fast and clearly, a chatbot is perfect. Whereas a human might take longer to look up information and respond, a chatbot can provide quick and precise responses. This makes everything more efficient, and saves time. A chatbot also delivers clear answers without any additional chit-chat, a bonus when travelers are in a hurry or nervous. I have found that when travelers get timely and accurate information on what to do with their plans, they feel more confident — even when things change in the blink of an eye. A chatbot can assist multiple travelers at once, so nobody needs to wait around for lengthy replies. I hope this can be useful. Have a nice day! Mariana Montes www.vibeadventures.com
The single most valuable piece of information that a travel chatbot can provide is proactive, context-rich disruption alerts — whether an alert is a flight delay, a propert y with new access codes, or an emergency local warning. And by making sure that these pivotal updates surface as they come in, chatbots remove doubt and enable travelers to react in real-time -- reducing the stress that comes with losing agency over the things that matter most to them. This is an approach that works better from a bot than from a human because chatbots can ingest from many data feeds at once, personalize at scale, and never stop operating 24/7 with no lag and no variation in response. They offer a consistent tone of voice and simple formatting, which all help decrease cognitive burden, reinforce a traveler's sense of control and are the main results of calm and confidence on a journey.