Our insurance needs changed the moment Interactive Counselling expanded online and into other provinces. We increased our coverage as our team grew and we added more modalities. Keeping detailed records of all sessions and communication makes any potential claim much easier to handle. I make it a point to check in with our insurer whenever something about the practice shifts, even slightly. It keeps our coverage accurate.
Founder & Medical Director at New York Cosmetic Skin & Laser Surgery Center
Answered 2 months ago
In my practice, I carry liability coverage because a complaint can land even when your care was solid. For therapists, the risk is not only a lawsuit. It is also a board inquiry, a subpoena, or a confidentiality allegation. One recent counselor claims analysis reported an average total incurred of $157,492 per professional liability claim, and telebehavioral health claims averaged $317,516. Match coverage to your exposure. Many therapists want professional liability plus license defense, then general liability for office visits and cyber for records. Raise limits when you supervise, take higher acuity clients, add telehealth, or your caseload jumps. If a claim starts, call your carrier right away, freeze the chart, and let counsel guide responses. In that same analysis, 7.0% of paid indemnity claims were $500,000 or more.