After two years of using a Recruitment Process Outsourcing (RPO) provider, we decided to make a bold switch to AI-driven phone screening and SMS, and it has transformed our hiring process. Classet AI Voice now enables us to run unlimited interviews at a fraction of the cost-about 10 times less expensive than human screeners-while also eliminating challenges like accent and language biases. Our AI system ensures consistent, high-quality interviews 24/7, with the capacity to handle thousands of calls daily without adding staff. We also use Twilio and OpenAI to handle candidate text messaging to answer all questions about the job to candidates. Our metrics tell the story: Cost Per Completed Call Human Screener: $20+ vs. AI Screener: $1.50 Average Time to Interview Human Screener: 2.6 days vs. AI Screener: 0.5 day % Interviewed > % Hired Human Screener: 53% > 1.1% vs. AI Screener: 57% > 1.3% Initially, we worried about how candidates would react to AI, but they've actually shown a preference for it. They value the instant, 24/7 accessibility, with an opt-out rate of under 0.05%. For companies hesitant to introduce AI, we suggest starting with repetitive, high-volume tasks where AI can save time and costs without compromising quality. It's essential to keep humans in the loop to minimize potential biases and maintain oversight. Begin with small, manageable implementations and build from there-AI doesn't have to be an all-or-nothing leap.
A game-changer in streamlining and enhancing my recruiting process has been leveraging GenAI, particularly for its ability to transform high-quality data input into a range of critical recruitment materials. I start by capturing detailed call transcripts from the hiring manager briefing and inputting these into a large language model (LLM) to generate comprehensive job briefs, compelling adverts, tailored interview questions, and candidate preparation guides. In my experience, the key to unlocking the full potential of this approach lies in the richness of the hiring manager's input-an in-depth, nuanced brief can cascade through the entire process, aligning each step with the team's needs and expectations. This method has significantly increased efficiency and precision in creating role-specific materials, saving both time and resources while enhancing the quality and consistency of the candidate experience.