Can you share one way you've streamlined the patient intake process that's made a measurable difference? How did you identify this opportunity for improvement?

After receiving consistent feedback about the complexity of our teleconsult scheduling system, we identified an opportunity to simplify the online booking process. We redesigned the interface to require fewer steps and made the instructions more clear for patients new to virtual care. This streamlined approach resulted in measurable improvements to our patient satisfaction scores and led to higher ratings in our online reviews.