Supply chain leaders, how have you used supplier performance data to inform your procurement decisions, and can you share a specific outcome?

Question

Georgina Fenning · Accepted Answer

Your business or organization should have a standard procurement policy in place, that is consistently reviewed to adapt to changes in your supply and demand, to support your business needs. Utilizing a comprehensive supplier performance program will provide the verification of compliance to the expectations, and assist with making strategic and informed decisions. Some common areas of performance data analysis are quality, cost, fill rate, reliability, ongoing support, and more advanced areas of focus such as technology, innovation, and ethical considerations. Again, these are only a few as each organization or company may have customization for their procurement needs. One example may be the need for fixed pricing to be held for an agreed upon duration of time with your supplier. This provides the customer reliability to be able to forecast, budget, and estimate with confidence. Generating the data for measuring the ability to support these needs will assist with making informed and strategic procurement decisions.

Dhari Alabdulhadi · Answer

As an e-commerce platform, we utilise supplier performance data to make smart procurement choices. Compiling this data provided us insights into delivery times, packaging quality and supplier reliability. By analysing this information and compiling it with customer feedback, such as delivery personnel behaviour, we could pinpoint areas that needed improvement and negotiate better deals with suppliers. Being a customer-centric platform, we opt for nothing but the best! We have chosen renowned agencies such as DHL, FedEx and OrangeDS as our global shipping partners that ensure seamless delivery. The outcome exceeded expectations, improved delivery times, cost savings and enhanced customer satisfaction, all contributing to increased sales from our shopping portal.

Supply chain leaders, how have you used supplier performance data to inform your procurement decisions, and can you share a specific outcome?

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Supply chain leaders, how have you used supplier performance data to inform your procurement decisions, and can you share a specific outcome?

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