Executive & Leadership Coach | Team Facilitator | Speaker at Dana Zellers
Answered 3 months ago
If I had to pick one skill for a team-building event to focus on, it would be clear, curious communication. Not "communication" in the fluffy, trust-fall sense. Real communication. The kind that actually reduces friction instead of creating more meetings. Almost every team problem shows up as something else, but underneath, it's usually a communication issue. Missed deadlines trace back to unclear expectations. Conflict comes from untested assumptions. Low engagement happens when people don't feel heard. Rework shows up when there's no shared definition of "done." Slow decisions happen when no one knows who decides or how. You can invest in problem-solving, leadership, or adaptability all day long. But if people can't say what they mean, ask better questions, and listen without getting defensive, none of those skills stick. Strong team communication isn't about being nicer. It's about being clearer. It looks like people asking clarifying questions before reacting. It sounds like priorities being named instead of implied. It shows up when assumptions get surfaced early, before they turn into resentment. Feedback becomes direct, usable, and human. Disagreement happens without it getting personal or political. When teams get this right, the impact is immediate. Meetings get shorter. Decisions move faster. Accountability becomes cleaner. Trust grows without forced vulnerability exercises. People stop working around each other and start working with each other. That's not soft skill territory. That's performance. If a team-building event can help people communicate with clarity and curiosity under real pressure, everything else becomes easier. Skip that, and you're just rearranging the deck chairs. Dana Zellers Executive & Leadership Coach | Team Facilitator | Speaker https://www.danazellers.com https://www.linkedin.com/in/dana-zellers/
Executive Communication Strategist, Coach & Author at Remarkable Speaking
Answered 3 months ago
If you're looking for a team-building event that creates a culture of professional growth, I'm going to make it very simple: the skill to focus on is Acknowledgment. Not "nice job" as a throwaway in a group meeting, but naming a specific moment your team member delivered so they feel seen and proud of what they're contributing. Practice it consistently and it becomes culture. Here's what I mean. Your team is due to deliver a prototype by the tenth of the month. They miss the deadline, and you're frustrated because you're leaving the next day to attend a conference. Then the team lead shares something important. They missed the deadline because they discovered a better mechanism. You could lead with disappointment, but instead you ask more questions and learn the upgrade saves money and improves the product. That's the moment that brings value: you acknowledge their effort. You tell them you're "impressed" and you "appreciate their taking the initiative." Feeling pride, the team is motivated to work late, finish the prototype, and create a video demo so you can give your virtual approval before your conference starts. That's why acknowledgment is so beneficial to team-building. It turns a tense moment into shared pride, a setback into a new opportunity, and a routine task into ownership. People are motivated to contribute more when they feel "recognized, validated, and cared for." But if you want to build a skill, don't just talk theory. Give them a drill. Set a timer for two minutes and have everyone write 3 to 5 statements that start with: "My coworker (name) is good at (skill) because they succeeded at (task)." For example: My coworker Shaun is good at teamwork because they succeeded at making sure the client got the quarterly report when I was out sick. Next, ask each person to speak their statements out loud. The point is to highlight specific wins. By promoting others, you reinforce mutual respect and build trust. So when you lead your team-building event, make it about others' accomplishments. The results are practical and immediate. People feel safe to contribute, they take ownership, they collaborate better, and they stay engaged because their effort is recognized. Acknowledgment is not just "team building," it is leadership communication. It shapes how people speak to each other, how they support each other, and how they move work forward. When you speak remarkably, you empower leaders at every level.
If I had to choose one skill to focus on for a team-building event, it would be psychological safety. I learned the hard way how critical this is during my time as president of the student union at university. We were working on a project to encourage students to vote in the federal election, and one of my team members came up with an idea for a music video. He wanted to create a parody of "I'm On a Boat" by the Lonely Island, changing it to "I'm Going to Vote." The idea sounded wild, but I didn't want to shut him down. Everyone on the team was enthusiastic, and I didn't think it was my place to push back. So I encouraged the idea, and we went ahead. The video went viral, but for all the wrong reasons. It got over 60,000 views in two days, which, at the time, was huge. It caught the attention of major media outlets like Vice News, which called it "the most embarrassing music video in Canadian history." After the backlash, I sat down with my team for a debrief. I asked, "What happened? How did we not see this coming?" The room was silent until one person raised their hand and said, "Fahd, I never really thought it was a good idea." Another team member added, "It's hard to disagree with you, Fahd. When you're passionate about something, it's hard to speak up." It hit me like a brick. I realized that I hadn't created an environment where my team felt safe to voice dissent. I had assumed silence meant agreement. But in reality, it meant fear. Fear of challenging me, fear of disagreeing with the person in charge. I missed an opportunity to create a space where everyone felt their opinions were valued, even when they were against my idea. This experience taught me that psychological safety is the cornerstone of great teamwork. When people feel safe to speak up, to challenge ideas, offer feedback, or even say, "I don't think this is a good idea," the team performs better. They become more engaged, more proactive, and more invested in finding the best solution rather than just following orders. As a leader, it's my job to foster that environment. I've worked hard to be more open, to ask for feedback regularly, and to model vulnerability. It's not about being perfect, it's about being human. When the team sees me embrace mistakes and encourage open dialogue, they feel empowered to do the same. So, if you're running a team-building event, make psychological safety your focus. A lot from there can fall into place.
There are so many skills that can benefit teams and each team should be evaluated separately to determine what missed skillset seems to be causing the most challenges. However, there is one component that each and every team building event should focus on, regardless of what the subject is of the workshop and that is building TRUST. Trust is the foundation of a strong team. Lencioni's Five Dimensions of an Effective Team teaches us that teams need trust before constructive conflict, conflict before commitment, commitment before accountability and then finally, accountability before results. All teams need to drive results in order to be effective and so leaning into trust-building in any and all team building events is always important. How to build trust? There are several ways to do that within the context of a team-building event. My recommendation is to find something that will appeal to your team. Performers will be more open to off-the-wall exercises vs. a team of engineers, for example, who will need something more straight-forward. Know your audience and find a trust exercise that will appeal to them.
For a team building event to be truly meaningful, incorporating elements of practical empathy informs all of the other skills, such as problem solving, communication, leadership. Effective practical empathy workshops help create common language between team members that allows for a human connection in the business environment. When a team of people have practices in common to express themselves in simple human ways, they are more likely to speak up, share ideas, and collaborate towards their own goals and the goals of the business.
Failure - not the fact that you've failed, but that you've tried something different and it hasn't worked, what you've learnt, and what you'll do differently next time. Failure breeds innovation and change. Most professional development focuses on building competencies - communication skills, leadership frameworks, problem-solving methodologies. These matter, but they're performative. They teach people how to look competent within existing systems. Learning to process failure is different. It's a structural learning which changes how teams operate when faced with uncertainty, which happens often. Here is my take on why its the most valuable skill: It creates a psychological safety: when teams and leaders normalise failure, rather than punish as incompetence, people will take more informed risks. They will surface problems early, instead of hiding for fear of repercussions or actions against them. This prevents organisational blindness. It accelerates iteration cycles: team who analyse what didn't work move faster. They don't waste time defending failed approaches. It attracts better talent: high performers want to work somewhere that they can experiment without risking their careers. If your company culture treats failure as evidence of trying something new rather than incompetence, you'll recruit people who genuinely want to innovate. It builds a new muscle which matters: most orgs capture and celebrate successes, but bury failures as they see it as bad news. Teams that learn from failure build deeper knowledge.
These actually go together. It's active listening and empathy. Empathy is often defined by hearing what someone else is saying from their perspective and resisting the urge to put your opinion on it. Essentially, don't simply respond and "should on them". Nobody wants to be "should on". To do this, it requires active listening. So teaching people how to actively listen is the first step, then teaching them how to respond without their own judgement being interjected is the empathy part.
A team-building event should focus on clear, structured communication, particularly when facing ambiguity. Most team problems stem not from a lack of intelligence or effort, but from differing assumptions, varied interpretations of priorities, or a failure to raise issues promptly. Effective communication minimizes rework, accelerates decision-making, and fosters trust between departments. A well-planned team-building activity should mirror real-world ambiguity. Present teams with an incomplete problem, contradictory information, or a changing objective, and then observe their alignment, their requests for clarification, and how they discuss trade-offs. The true learning emerges from how individuals explain their reasoning, actively listen to others, and adjust their message according to the situation and their audience. This skill is particularly important now, given that teams are increasingly cross-functional, remote, and enhanced by AI. Clear communication enables teams to collaborate effectively with tools, stakeholders, and one another. When individuals can clearly articulate problems, decisions, and risks, all other aspects, such as problem-solving, leadership, and execution, improve accordingly.
We'd focus on decision-making under ambiguity as the single most valuable skill for a team-building event. In fast-moving environments, most real problems don't come with complete information, clear owners, or perfect data. Teams that can align quickly, surface assumptions, debate constructively, and commit to a direction outperform teams that wait for certainty. That capability directly affects speed, morale, and outcomes. Team-building activities that simulate ambiguous scenarios where priorities conflict and trade-offs are real—help teams practice how they communicate, disagree, and decide together. You quickly see whether people default to avoidance, over-analysis, or decisive collaboration. This skill is especially beneficial because it compounds. Strong decision-making improves execution, reduces rework, and builds trust. When teams know they can make good calls together even in uncertainty, everything else, like communication, leadership, and adaptability, tends to improve as a byproduct.
Communication is a critical skill for any team. No matter how brilliant an idea may be, how great the need for a change may be, or what problems may need solving -- it is very difficult to convey ideas, get buy-in or troubleshoot issues without effective communication skills. Time and again, at our organization, through the use of various methodologies (surveys, open forums, etc.), we have seen that communication is at the forefront as the area of focus for our employees. This includes both communications within one's team and with other departments. Of course, communication is not just about what is said but the way it is said, when it is said and how it is said. Communication has many different facets such as verbal, paraverbal, visual, written, etc. Thus, it requires focus and attention on many different fronts, as one may be proficient in one aspect but be lacking in several others. Miscommunication can lead to misinformation & misunderstandings, which in turn can lead to a lack of trust and cause issues to be created & linger. As such, it is critical to constantly focus on this vital skill and see what communication issues are on people's minds. Is communication clear, concise, transparent, and respectful? All things that should constantly be on the radar of leadership. It is important to have feedback mechanisms in place where company leadership can gauge how they are doing in relation to communication and what initiatives/steps they can take to improve it.
One skill that delivers outsized value in team-building initiatives is problem-solving, especially in technology-driven and outsourced operating environments. Effective problem-solving goes beyond individual expertise and reflects how well teams analyze issues, collaborate under pressure, and execute decisions across functions. According to McKinsey research, organizations that excel at collaborative problem-solving are up to 5 times more likely to make faster and higher-quality decisions. In BPM and IT services contexts, where service continuity and accuracy are critical, teams that strengthen structured problem-solving through real-world simulations and process challenges tend to reduce escalation cycles and improve service outcomes. The lasting benefit is the creation of teams that respond decisively to complexity rather than reacting defensively, which directly supports operational resilience and long-term client trust.
The team-building experience should be developed with emphasis on the collaborative adaptive capability of the organization. When people think of the overall state of health of the team, many organizations mistake this to mean the ability of the team to 'get along', however, the most important indication of an organization's professional success is how effectively its existing talent performs when faced with a sudden change of constraints, or a shift in direction. The best performing teams are generally not the teams with the most experienced members, but the teams that can be nimble and quickly adapt their existing strategy without compromising their momentum. The ability to be flexible, or pivot, is the greatest benefit of being part of a team. The practice of collaborative adaptability enables individuals to convert their own resilience into a collective asset. Practicing together in an ambiguous environment helps build the psychological safety required for individuals on the team to feel comfortable and confident asking challenging questions in order to challenge the status quo and execute high-stakes projects. It moves teams from cooperating with each other simply to cooperating with each other for a strategic purpose, ensuring that when a market changes, the team not only reacts but evolves. In a study conducted by McKinsey & Company, they found that organizations that focus on adaptation are 2.5 times more likely to outperform their competitors in a volatile market. The majority of organizations incorrectly view a team-building event as an opportunity for employees to take a social break and build relationships, rather than using the experience as an exercise, or simulation of the organization. The objective of team building isn't to manage to completely avoid friction, it's to learn to apply the friction to the development of better solutions in a shorter time frame. The ultimate reason for developing individuals' and teams' collaborative adaptability is not simply for increasing efficiency, but also for the reduction of the amount of burnout caused by rigid processes. When individuals feel empowered to make adjustments and adapt, they remain engaged and invested in the long-term success of the organization.
If I had to choose one skill for a team-building event to focus on, it would be decision-making under ambiguity. Most teams do not struggle because they lack communication or intelligence. They struggle when information is incomplete, timelines are tight, and accountability is unclear. That is exactly how real work happens, especially in engineering, simulation development, and project execution environments like ours. A well-designed team activity that forces participants to make decisions with limited data, changing constraints, and shared ownership mirrors real workplace dynamics. It reveals how people listen, challenge assumptions, manage conflict, and move forward without perfect clarity. This skill is especially beneficial because it combines several others naturally. Communication becomes purposeful, leadership emerges situationally, problem-solving becomes collaborative, and adaptability is tested in real time. Teams that learn how to decide together, not just discuss together, perform better long after the event ends.
One skill that consistently delivers the highest return in team-building environments is adaptability, particularly in fast-changing business contexts. While communication and leadership are foundational, adaptability determines how effectively teams apply those skills under pressure, uncertainty, or rapid change. Research from the World Economic Forum ranks adaptability-related capabilities, such as resilience and flexibility, among the top skills needed for the future of work, with over 50% of employees expected to require reskilling by 2025. In corporate training engagements at Edstellar, teams that build adaptability through scenario-based problem solving and cross-functional simulations tend to collaborate more effectively and recover faster from disruption. The real benefit lies in creating teams that stay productive when priorities shift, technologies evolve, or market conditions change, which has become a defining requirement for sustained performance.
Prioritize the skill of giving and receiving immediate feedback. In my startup, we asked everyone to share feedback right after each task or project, which improved collaboration and kept good work from getting lost. It is most beneficial because it aligns the team in the moment and reinforces the behaviors that drive results.
Being the Partner at spectup, one skill I consistently see as the most transformative for team building is communication. In my experience working with founders and investor-facing teams, even highly talented groups often stumble not because of lack of expertise but because ideas, intentions, or expectations aren't shared clearly. I remember organizing a workshop for a startup preparing for a major funding round, and the biggest breakthrough came not from strategy exercises but from structured exercises in listening, articulating concerns, and giving constructive feedback. Once communication improved, decisions that had taken weeks were made in hours. Communication fuels every other skill: problem solving, adaptability, and leadership all hinge on how effectively team members exchange information and interpret context. A team that communicates well is able to confront challenges together, distribute responsibilities without confusion, and pivot strategies without internal friction. At spectup, when we coach startups for investor readiness, the companies that succeed fastest are almost always the ones whose teams communicate expectations and risk transparently. Poor communication, on the other hand, can make even the most innovative strategy fall flat because execution becomes disjointed. Focusing a team building event on communication also cultivates psychological safety, encouraging team members to share ideas without fear of judgment. I've observed that once a team gains this skill, problem solving and critical thinking accelerate naturally because barriers of misinterpretation or hesitation drop away. Even small exercises, like structured storytelling or role reversals, can illuminate blind spots in how the team interacts. In a professional environment, where stakes are high and timelines are tight, this skill directly translates into efficiency, stronger collaboration, and higher confidence across the team. Ultimately, investing in communication development pays exponential returns, because it underpins the effectiveness of every other skill a team seeks to cultivate.
Focus on conflict resolution. Team members who can effectively manage conflict will be able to resolve disagreements productively rather than allow them to escalate into larger problems. As an organization fosters an atmosphere where team members are learning to collaboratively address conflicts, this produces improved relationships and a sense of security within the team. Members of the team are more willing to share their views since they know they can engage in productive discussions without fear of being punished for their opinions. The increased willingness to openly express differing views leads to greater creativity and problem-solving by the team, as diverse viewpoints are encouraged rather than discouraged. Developing conflict-resolution skills creates opportunities for people to build empathy and improve active listening. Developing these skills will create even stronger team dynamics. When team members can see and appreciate each other's views, they can peacefully resolve issues among themselves and develop a culture of respect and teamwork. A team that develops conflict-resolution skills will be more adaptable and resilient, better prepared to meet future challenges, and more likely to work together to accomplish its objectives.
One skill that delivers the most long-term value in team-building settings is communication, especially in hybrid and cross-functional work environments. Strong communication shapes how effectively teams align goals, manage conflict, and execute under pressure. Research from Salesforce shows that 86% of employees and executives cite lack of collaboration or ineffective communication as a primary cause of workplace failures. In professional training programs focused on project management, agile delivery, and IT service management, teams that strengthen communication through structured collaboration exercises and real-world simulations tend to make faster decisions and reduce rework. The real advantage lies in creating shared understanding, which enables teams to apply technical and leadership skills more effectively and sustain performance as complexity increases.
Empathy is a powerful skill to cultivate in team-building events. Empathy allows employees to understand and share the feelings of their colleagues, leading to better teamwork and cooperation. When team members empathize with one another, they can work together more harmoniously. This helps create a supportive and inclusive work environment. During team-building activities, employees can practice empathy through role-playing and collaborative exercises. These exercises help them understand different perspectives and appreciate the challenges others may face. By fostering empathy, teams become more compassionate and communicative. This improves both personal and professional relationships within the team.
Actually listening instead of just waiting for your turn to talk. Sounds basic but most team problems come from people half-listening while mentally drafting their response or checking their phone. I've run team building sessions where we do an exercise forcing people to repeat back what someone just said before they can respond. The amount of "wait, that's not what I meant" moments is embarrassing but eye-opening. This skill matters more than problem solving or leadership because if your team can't actually hear each other, none of those other skills work properly. You can't solve problems together if everyone's talking past each other. Better listening fixes about 70% of team dysfunction without needing complicated interventions.