CX leaders: “Lean Before LLM” — what must be fixed before GenAI scales? We’re publishing a B2B thought‑leadership post for COOs and contact center leaders: “Lean Before LLM: Stop Feeding AI Broken Workflows.” We need 60–90-word quotes from contact center/CX leaders, ops leaders, or automation consultants. Please answer 1–2 questions: What’s the most common operational failure mode when orgs go “LLM‑first” in service ops? What’s the one process fix you’d do before deploying Agent Assist/GenAI? What metrics prove you fixed the process (not just deployed a tool)? Requirements: Name, Title, Company, LinkedIn URL. Specific examples preferred. No sales pitches. Deadline: Feb 15th Attribution: Name + Title + Company (+ link if supplied) Anti-fluff line (highly recommended): Generic, AI‑generated, or off‑topic responses won’t be used.